Microsoft Word
ADARSH KUMAR
Medical Coder
Faridabad
Summary
Top-performing Senior Process Associate offering more than 2 years coordinating the preparation of annual reports. Team-oriented and committed to building strong relationships with internal and external stakeholders and clients. Energetic individual highly skilled with Medical and Dental coding processing. Desiring Senior Process Associate position with Health Insurance company.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Process Associate
Sunlife Financial
Gurugram
09.2019 - Current
- Met month-end reporting objectives and deadlines.
- Participated in special projects to increase productivity and make meaningful impact on company and mission.
- Reviewing Medical, Dental and Life benefit revisions file received from onshore and processing the benefits/plans accordingly.
- Handling escalation emails and provide appropriate coaching along with taking care of quality checks for newly trained users.
- Daily and weekly calls with onshore on Critical Client case.
- Allocate daily inventories within the team members based on their capabilities and skills.
Process Associate
Genpact
Noida
03.2018 - 09.2019
- Identified and resolved process issues to drive optimal workflow and business growth.
- Manage daily client service inventory with emphasis on customer satisfaction.
- Processing Property and Liability insurance Documents and Certificates as per client needs.
- Handling client escalated cases and provide appropriate resolution.
- Handling Quality check for newly trained users.
- Maintain latest updates on basis of client’s requirements and Interface with clients as and when needed.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Bachelor of Commerce With Honours
SOL (Delhi University)
DelhiIntermediate
Central Board of Secondary Education
DelhiMatriculation
Board of School Education Haryana
HaryanaSkills
Verbal and written communication
undefinedAccomplishments
- Collaborated with Onshore and Offshore team in the development of Express Script Project and Skippy Project. (in Sunlife)
- Received 1 VOC (Voice of Client) for resolving an escalated case. (in Sunlife)
- Received 2 Performer of the year Award and 2 Achiever Award for delivering excellent production with accuracy and efficiency. (in Sunlife)
- Received 1 Superstar Award and 2 Rising Star Award for excellent production and being Punctual and Perpetual. (in Genpact)
Software
Microsoft Excel
OS 8, 10 & 11
Learning (SQL, Python & Tableau)
Interests
Playing Video Games
Listing to Music
Travelling
Video Games, listing to Music, Traveling
I am an eSport Player play many games i.e. CODM, PUBG, Apex Legend and Genshin Impact and participate in online turnaments. I like to listening music and also love to sing along karaoke. and I really love traveling, exploring new Places and want to do Scuba diving, Skydiving, Paragliding and Ski.
Additional Information
Name : Adarsh Kumar
Father’s Name : Bind Kumar Chaudhary
Date of Birth : 2nd Feb 1994
Marital Status : Single
Nationality : Indian
DECLRATION: I declare that the information given above is true to the best of my knowledge and belief.
Timeline
Senior Process Associate
Sunlife Financial
09.2019 - Current
Process Associate
Genpact
03.2018 - 09.2019
Bachelor of Commerce With Honours
SOL (Delhi University)
Intermediate
Central Board of Secondary Education
Matriculation
Board of School Education Haryana
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