Ainsley Glass
Associate Vice President
Ghaziabad,UTTAR PRADESH
Summary
High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offers Number years of leadership in Type industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Associate Vice President
IEnergizer IT Services Pvt Ltd
06.2023 - Current
- Established and directed successful programs focused on Area.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Established and directed successful programs focused on Customer Experience.
Sr Manager Learning and Development
Flipkart Internet Service Pvt Ltd
08.2020 - 06.2023
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided strong leadership to enhance team productivity and morale.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Sr Manager Training and Quality Assurance
Asort Beneficial
02.2020 - 06.2020
- Evaluated hiring, firing, and promotions requests.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
Training Manager
InterGlobe Technologies Private
09.2017 - 01.2020
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Managed new employee orientation training process for more than 500 employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
Training Manager
Concentrix India Pvt Ltd
09.2016 - 06.2017
- Managing a team of trainers from different LOBs
- Handled Inbound and Outbound Campaign for Customer Service and Sales (Upselling)
- Evaluation of the training content and improvement in training delivery with process recommendations to clients
- Developed different training Plan to ensure process requirements are met as per the customer VOC for an improved customer experience metric
Education
Master Of Business Administration - Operations Management
DY Patil University
Pune03.2024
Skills
- Partnership Development
- Service Delivery Management
- Performance Improvement
- Operational management
- Operational leadership
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Certification
COPC Implementation Leader
Linkedin Profile
Profile URL : https://www.linkedin.com/in/ainsley-g4551a
Licenses & Certification
Scrum Fundamentals Certified (SFC) VMEdu.Inc.
Issued Jan 2020
Certified Implementation Leader COPC Inc.
Issues Sep 2019
Customer Relationship Management (CRM)
Skills
Business Development
Team Leadership
Timeline
Associate Vice President
IEnergizer IT Services Pvt Ltd
06.2023 - Current
Sr Manager Learning and Development
Flipkart Internet Service Pvt Ltd
08.2020 - 06.2023
Sr Manager Training and Quality Assurance
Asort Beneficial
02.2020 - 06.2020
Training Manager
InterGlobe Technologies Private
09.2017 - 01.2020
Training Manager
Concentrix India Pvt Ltd
09.2016 - 06.2017
Master Of Business Administration - Operations Management
DY Patil University
COPC Implementation Leader
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