AJAY KUMAR
Business Deputy Manager - Assisted Sales
Greater Noida
Summary
Proven track record in team management and sales, successfully elevating customer satisfaction and sales metrics at Care Health Insurance Ltd. Utilizing problem-solving and marketing skills, cultivated robust client relationships and guided teams to surpass performance goals. Consistently meeting and exceeding employer expectations showcases profound dedication to delivering exceptional results.
Overview
10
10
years of professional experience
33
33
years of post-secondary education
Work History
Business Deputy Manager - Assisted Sales
Care Health Insurance Ltd
02.2024 - Current
- Handling Team size of 40 Users with the support of 3 Assistant Manager.
- Interviewed, performed background checks, hired, and trained Number of associates in Year
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Associate Deputy Manager - Assisted Sales
Care Health Insurance Ltd
04.2023 - 01.2024
Chief Assistant Manager
Care Health Insurance Ltd
04.2022 - 03.2023
Business Assistant Manager
Care Health Insurance Ltd
04.2021 - 03.2022
Assistant Manager
Care Health Insurance Ltd
04.2020 - 03.2021
Senior Team Leader
Religare Health Insurance Co Ltd
04.2019 - 03.2020
- Handling Team Size of 20 Users.
- Set clear team goals and delegated tasks and set deadlines
- Discovered training needs and provided coaching
- Conducted team member meetings and updated members on best practices and continuing expectations
- Developed strategies to promote team member adherence to company regulations and performance goals
Team Leader
Religare Health Insurance Co Ltd
04.2018 - 03.2019
- Handling Team Size of 15 Users.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Assisted in recruitment to build team of top performers
- Evaluated customer needs and feedback to drive product and service improvements
- Helped meet changing demands by recommending improvements to business systems or procedures
Acting Team Leader
Religare Health Insurance Co Ltd
04.2017 - 03.2018
- Handling Team Size of 5 Users.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Assisted in recruitment to build team of top performers
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Conducted regular reviews of operations and identified areas for improvement
Senior Relationship Manager
Religare Health Insurance Co Ltd
04.2016 - 03.2017
Relationship Manager
Religare Health Insurance Co Ltd
05.2015 - 03.2016
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Achieved goals for sale of health products and services and exceeded performance metrics for customer service
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
Education
MBA - Marketing & Finance
Noida Institute of Engineering Technology
Greater Noida, India 04.2001 - 04.2015
Bachelor of Computer Applications -
IIMT College of Engineering
Greater Noida, India 04.2001 - 04.2012
Intermediate Certificate - PCM
VP School
Greater Noida, India 04.2001 - 04.2009
Skills
Performance improvements
Task delegation
Sales and marketing
Staff training and development
Sales strategies
Expertise in sales
Decision-making capacity
Conflict resolution expertise
Team leadership
Team motivation
Workload management
Timeline
Business Deputy Manager - Assisted Sales
Care Health Insurance Ltd
02.2024 - Current
Associate Deputy Manager - Assisted Sales
Care Health Insurance Ltd
04.2023 - 01.2024
Chief Assistant Manager
Care Health Insurance Ltd
04.2022 - 03.2023
Business Assistant Manager
Care Health Insurance Ltd
04.2021 - 03.2022
Assistant Manager
Care Health Insurance Ltd
04.2020 - 03.2021
Senior Team Leader
Religare Health Insurance Co Ltd
04.2019 - 03.2020
Team Leader
Religare Health Insurance Co Ltd
04.2018 - 03.2019
Acting Team Leader
Religare Health Insurance Co Ltd
04.2017 - 03.2018
Senior Relationship Manager
Religare Health Insurance Co Ltd
04.2016 - 03.2017
Relationship Manager
Religare Health Insurance Co Ltd
05.2015 - 03.2016
MBA - Marketing & Finance
Noida Institute of Engineering Technology
04.2001 - 04.2015
Bachelor of Computer Applications -
IIMT College of Engineering
04.2001 - 04.2012
Intermediate Certificate - PCM
VP School
04.2001 - 04.2009