Ajay Nayak

Strategist Role

• Coordinated batch operations, including academic schedules, communication, and workflows through LMS to enhance operational efficiency.
• Designed and implemented LMS features based on organisational requirements, resulting in improved employee efficiency and enhanced student learning outcomes.

Pre-Sales & Batch Launch

• Plan new batch launches using academic schedules and enrolment trends, excluding direct sales activities.
• Coordinate with counselling teams to keep course details, features and benefits accurate and updated for prospective students.

Course Creation & Management

• Work with academic and operations teams to design and update offline courses.
• Finalised course structures, test plans, and teaching schedules before batch commencement, ensuring alignment with study plans, timelines, and faculty/classroom allocation.

Post-Sales / Student Support

• Provide batch access to newly enrolled students and communicate schedules and upcoming classes.
• Create and manage Telegram/WhatsApp groups; oversee study-material distribution and ID-card issuance.
• Allocate mentors, support onboarding and share academic/support-team contact details.

Team Management & Employee Relations

• Managed team of junior administrators, guiding and supporting to enhance performance and job satisfaction.
• Delegated tasks, monitored compliance and implemented performance-improvement plans.

Management–Student Interface

• Served as a key point of contact between management and students, addressing concerns promptly and professionally.

Student Retention & Academic Tracking

• Increased student retention through consistent communication, academic counselling and resource referrals.
• Streamlined tracking of student attendance, behaviour issues, and academic progress through data-management software, improving oversight.

IT Service & Systems Operations

• Led efforts to optimise server environments through virtualisation techniques, improving resource utilisation and reducing energy consumption.
• Implemented ITIL best practices in daily operations, enhancing service quality across departmental activities.
• Optimised network performance through regular audits and configuration adjustments.
• Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.

• Monitored network capacity and performance, diagnosing complex issues across hubs, bridges, routers, and related hardware to ensure optimal operation.
• Reduced downtime through proactive monitoring and rapid troubleshooting; optimized routing protocols and network configurations.
• Strengthened network security through firewalls, VPNs, and access-control systems; conducted Juniper/Cisco troubleshooting and packet analysis to mitigate vulnerabilities.
• Trained junior engineers and implemented WAN/LAN designs in multi-datacenter configurations.
• Developed network test and validation processes to maintain alignment with solution design.

• Managed multiple projects simultaneously, achieving timely completion within budget constraints.
• Collaborated with cross-functional teams to develop technology solutions that addressed specific business needs.
• Supported security, usability testing, infrastructure upgrades, system monitoring and troubleshooting.
• Recommended hardware/software upgrades that supported productivity and cost savings.
• Recommended hardware/software upgrades that enhanced operational efficiency and reduced costs.
• Provided technology inputs for longer-term organisational planning.

• Monitored network capacity and performance, optimizing support for network devices and route-based IP solutions.
• Provided end-to-end engineering and installation of route-based IP network solutions.
• Reviewed client/vendor specifications, advising on hardware/software selections to enhance purchasing decisions.
• Supported data-centre power and cooling infrastructure, implementing critical-facility operational practices for reliability.
• Contributed to a paperless document-approval system and an automated sales-to-delivery/order-processing system, improving process efficiency.