Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

AJAY SHARMA

G-564, Sultan Puri, Delhi

Summary

Self-motivated and energetic automotive Team Manager with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Relationship Manager

Shreyash Automotives Pvt Ltd (Nexa)
01.2023 - Current
  • Enhanced team performance by mentoring junior relationship managers on best practices in client service, sales techniques, and product knowledge.
  • Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
  • Boosted sales performance by implementing effective team training and coaching strategies.

Team Manager

Charu Motors Pvt Ltd (Hyundai)
03.2022 - 01.2023
  • Lead the team to perform daily operations such as creating quotes, activating services orders, and resolving queries.
  • Coordinating with the operations, back-end & management team in managing sale orders and deliver vehicles on time.
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Handling end-to-end process and tackling problematic situations in difficult times in absence of the senior management.

Relationship Manager

Krish Automotors Pvt Ltd (Nexa)
07.2015 - 02.2022
  • Qualified buyers by matching requirements and interests to various car models and discussing finance options.
  • Demonstrated vehicles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Maintained relationships with the customer offering them new products, requesting payment, and ask for continues orders.
  • Maintained customer information and follow-ups on Salesforce (Digital Platform).

Senior Sales Consultant

Samara Automax Pvt Ltd (Honda)
08.2013 - 06.2015
  • Actively seek out new sales opportunities through networking and organizing events.
  • Set up meetings with potential clients and listening to their wishes and concerns.
  • Prepared and delivered appropriate presentations on products and services.
  • Maintained records of the customers under daily sales reports at regular intervals.
  • Negotiated and closed deals with customers.

Sales Executive

Arshia Motors Pvt Ltd (Skoda)
09.2011 - 07.2013
  • Determined each customer's vehicle needs by asking questions and listening.
  • Demonstrated vehicles, including going on test drives.
  • Maintained customers information and follow-ups on digital platform.
  • Assisted customers who entered the dealership, referring closed deals to the finance and insurance manager.
  • Maintained a buyer follow-up system that encouraged repeat and referral business and contributes to customer satisfaction.
  • Maintained familiarity with used cars and stayed updated regarding competitor's products.


Education

Master Of Business Administration - Marketing

Amity University
Noida
06.2017

Bachelor Of Business Administration - Marketing

Bharti Vidyapeeth University
Delhi
06.2011

Skills

  • Contract Negotiation
  • Building Customer Relationships and Loyalty
  • Lead Follow-Up
  • Demonstrating Vehicle Features
  • Test Drives
  • Issue Resolution
  • New Car Purchases
  • Sales Conversion
  • Meeting Sales Goals
  • Client Needs Assessment
  • Registration Procedures
  • Computer Proficiency and Microsoft Office
  • Auto Financing
  • Customer Service
  • Pre-Owned Vehicles
  • Flexible Hours
  • Leasing Options
  • Warranty Requirements

Languages

English
Advanced
C1
Hindi
Proficient
C2

Certification

  • Certified as Senior Relationship Manager in 2023 by MSIL.
  • Certified as Relationship Manger in 2017 and 2019 as Relationship Manager by MSIL.

Timeline

Senior Relationship Manager

Shreyash Automotives Pvt Ltd (Nexa)
01.2023 - Current

Team Manager

Charu Motors Pvt Ltd (Hyundai)
03.2022 - 01.2023

Relationship Manager

Krish Automotors Pvt Ltd (Nexa)
07.2015 - 02.2022

Senior Sales Consultant

Samara Automax Pvt Ltd (Honda)
08.2013 - 06.2015

Sales Executive

Arshia Motors Pvt Ltd (Skoda)
09.2011 - 07.2013
  • Certified as Senior Relationship Manager in 2023 by MSIL.
  • Certified as Relationship Manger in 2017 and 2019 as Relationship Manager by MSIL.

Master Of Business Administration - Marketing

Amity University

Bachelor Of Business Administration - Marketing

Bharti Vidyapeeth University
AJAY SHARMA