Ajeet Kumar Mishra
Hyderabad,TG
Summary
Thorough and meticulous Financial Risk Specialist accomplished in helping organizations manage investment, industry-specific, and general economic risks. Detail-oriented in reviewing data and identifying impactful trends. Brings great presentation and interpersonal communication skills. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Transaction Risk Investigator
Amazon
5 2023 - Current
- Initiated as an FTC Investigator in May 2023, demonstrating exceptional performance and dedication, leading to conversion to FTE role in November 2023
- Achieved the distinction of maintaining the best variance across all quality metrics during Peak 2023, showcasing commitment to excellence and operational efficiency
- Recognized by L6 Ops Manager for fostering a customer-centric approach, treating each customer interaction as an opportunity to enhance their experience and satisfaction
- Proven ability to work autonomously, making complex investigation decisions with minimal guidance, reflecting strong analytical and problem-solving skills
- Applied individual problem-solving and analytical skills to authenticate customers and evaluate complex transactions, ensuring the integrity of online e-commerce operations
- Made independent decisions with a high degree of accuracy, demonstrating reliability and sound judgment in high-pressure situations
- Efficiently managed workload by prioritizing tasks, ensuring productivity, and adhering to departmental standards for time management
- Played a pivotal role in eliminating online e-commerce risk through proactive communication and collaboration with Senior Investigators and Department Management, underscoring commitment to mitigating potential threats and ensuring a secure online environment
- Received multiple Rewards & Recognition (R&R) awards for consistently maintaining the highest quality across all metrics during Peak 2023, reflecting dedication to excellence and exceptional performance.
Program Manager
ElbowCurve Private Limited
01.2022 - 3 2023
- Spearheaded successful onboarding of multiple batches for Business Operations, ensuring seamless integration and productivity
- Played a key role in the hiring process, including conducting interviews and collaborating with the Director for the organization's launch, demonstrating strong leadership and coordination abilities
- Gained valuable insights by shadowing the Director in multiple New Hire Orientations (NHOs), contributing to a deeper understanding of organizational dynamics and culture
- Demonstrated versatility and adaptability by managing and assisting multiple programs since the company's inception, showcasing a proactive and hands-on approach
- Led a sizable team of 30-35 Associates/Senior Associates, overseeing their performance metrics, leave approvals, and other administrative functions, indicating strong managerial and organizational skills
- Established policies and procedures for investigating and addressing instances of shrinkage, including disciplinary actions when necessary
- Regularly reviewed and updated shrinkage prevention strategies to adapt to changing business needs and industry trends
- Developed retention strategies to minimize employee turnover and improve overall workforce stability
- Implemented initiatives to enhance employee engagement, job satisfaction, and career development opportunities
- Established clear communication channels for addressing employee concerns and providing opportunities for feedback and dialogue
- Monitored key indicators of employee morale and satisfaction, taking proactive measures to address any red flags and improve overall retention rates
- Actively participated in the sales outreach program, collaborating closely with leaders in both India and the U.S., highlighting effective communication and collaboration across diverse teams and regions.
Senior Associate
Amazon
10.2007 - 01.2020
- Joined as a Seasonal Employee in October 2007, transitioning to a permanent role in January 2008
- Promoted to interim Level III associate in October 2010 and achieved permanent Level III Associate status in February 2011
- Assigned the role of Subject Matter Expert (SME) in March 2012, participating in the launch of a new process for Amazon India as part of a pilot batch in April 2012
- Cultivated an environment promoting idea-sharing and prompt implementation of process improvements
- Collaborated efficiently with core teams such as Amazon Payments fps, Amazon BackOffice, and Amazon Affiliates, acting as a Point of Contact (POC) for multiple skills
- Maintained excellent quality in Specialty Skills consistently, garnering appreciation from the Business Team for meeting SLAs and exceeding customer needs
- Spearheaded process improvement initiatives including content corrections, blurb submissions, and policy updates, resulting in effective implementation
- Demonstrated adeptness in multitasking between different communication channels (email, chat, and phone) and encouraging collaboration across the account
- Received multiple Star Performance Awards, the Best Attendance Award, and other Rewards & Recognition for exemplary performance in Amazon affiliates, customer reviews, Amazon Payments, and Back-Office teams
- Played a significant role in assisting new hires during partial production.
Education
Master of Business Administration - Marketing/Marketing Management and Quantitative Analysis
Indira Gandhi National Open University
Hyderabad, India 01.2023 - Current
Bachelor of Arts - Functional English and English Literature
Dr. B. R. Ambedkar Open University
Hyderabad, TelanganaPre-University Course - Commerce, Economics, and Civics
Janardan Rai Nagar Rajasthan Vidyapeeth University
Udaipur, RajasthanMHV High School
Secunderabad, TelanganaSkills
Customer Serviceundefined
Certification
Python for Everybody Specialization, Coursera,
Timeline
Master of Business Administration - Marketing/Marketing Management and Quantitative Analysis
Indira Gandhi National Open University
01.2023 - Current
Program Manager
ElbowCurve Private Limited
01.2022 - 3 2023
Senior Associate
Amazon
10.2007 - 01.2020
Transaction Risk Investigator
Amazon
5 2023 - Current
Bachelor of Arts - Functional English and English Literature
Dr. B. R. Ambedkar Open University
Pre-University Course - Commerce, Economics, and Civics
Janardan Rai Nagar Rajasthan Vidyapeeth University
MHV High School
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