Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

AJITESH SHARMA

Howrah,India

Summary

I have a Bachelor Graduate degree in Hotel Management and been serving the hospitality industry for 11 years. I am managing the Operations Management, People's Management, Upkeep for the whole Outlet QSR Operations and past also experienced with different outlets like All day dining restaurant - Cafe, Bar, VIP lounge, In room dining, Meetings and Conventions during the tenure of my experience. Relentless professional equipped with outstanding leadership, problem-solving, and planning abilities. Drives store success by overseeing team activities and daily operations. Dedicated to delivering maximum profits and offering top-notch services. Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Cluster Manager

ZEPTO CSAFE
Mumbai, Maharashtra
07.2022 - Current
  • Managed team of 52 staff, driving performance with motivational strategies to exceed sales targets.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Developed marketing plans to support department strategies.
  • Allocated teams, materials and calendar space for individual projects.
  • Analyzed sales reports to identify trends and update strategies.
  • Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Completed opening and closing procedures each day.
  • Toured sales floor regularly, assessing and improving daily operations.
  • Analysed sales figures, identifying areas to improve and implementing remedial action.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Kept staff records regarding holidays, absences and discipline.
  • Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
  • Developed team's product knowledge, resulting in increased store sales.
  • Created daily financial reports to track revenue, supporting and guiding underperforming team members to drive sales.
  • Highlighted features and benefits of products, employing active selling techniques to exceed KPI targets.
  • Improved staff satisfaction and performance by introducing rewards schemes.
  • Analysed sales reports to identify trends and update strategies.
  • Established budgets for programme activities and controlled expenditure to meet targets.

GUEST DELIGHT MANAGER (QSR Outlet Manager

DOMINOS - JUBILANT FOODWORKS LIMITED
08.2017 - 06.2022
  • Mths]
  • QSR Operations, P&L, QSR promotions
  • Represented my Outlet In all QSR communication cascade Handled entire Outlet - Control day-to-day operation by scheduling labor, ordering food & supplies & developing restaurant team
  • Ensure statutory compliance by maintaining registers and licenses
  • Control P&L by following cash/controls security procedures, maintaining inventory, reviewing financial reports, and taking appropriate actions
  • Recruit, interview & hire team members, conduct performance appraisals, take discipline action, motivate & train
  • Ensure maintenance of equipment, facility, & grounds using a preventive maintenance plan based on company standards
  • Ensure food quality and 100% customer satisfaction
  • Ensure complete & timely execution of corporate and local marketing programs
  • Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
  • MOST PROUD OF: - - Awarded and achieved the target sales several times

Restaurant Manager In charge (QSR Outlet Manager

Pizza Hut - DEVYANI INTERNATIONAL LTD
09.2015 - 08.2017
  • Operations, Staffing, Rostering, Training
  • Indenting and Inventory, Profit & loss statements
  • Newly launched proposals and promotions
  • Awarded and achieved the target sales several times

TEAM LEADER

TRAVEL FOOD SERVICE PVT. LTD
KOLKATA
02.2014 - 07.2015
  • Handled whole Outlet Operation Taking daily briefing, teams training

Guest Service Assistant

THE LEELA PALACE KEMPENSIKI
BANGALORE
06.2011 - 01.2014
  • Years and 4 months] Learnt the basics Operations SOP, Inventories
  • ITC Sonar, A luxury Collection ‘Kolkata in 2009

Guest Service Hospitality Trainee

  • In 2009 for 21 weeks
  • Industrial Training (Specialization in food and beverage service)
  • Understanding the preferences of the guests and have also learnt various ways of catering to their needs
  • Trained in all the departments - Food and Beverage Service, Kitchen, Housekeeping and Front Office
  • MOST PROUD OF: -
  • Nominated for Best Trainee Appreciation Certificate

Education

Bachelor degree - Hospitality and Tourism Management

IHM
2011

Higher Secondary - Commerce

Salkia Vikram Vidyalaya
2007

Secondary -

Shalimar High School
2004

Skills

  • Business development and planning
  • Key Performance Indicator monitoring
  • Customer service
  • Sales strategies
  • Product knowledge
  • Employee management
  • Mentoring and coaching
  • Operations coordination
  • Market data analysis
  • Customer acquisition strategies

Certification

QSR Restaurant management, Operations Management, People Management, Excellent Customer Service, Conflict Resolution, Superior Coordination Skills, Food Safety & Hygiene, Training & Development, Quality Assurance, Multitasking.

Languages

English
Advanced
A1
Hindi
Master or proficient
C2

Timeline

Cluster Manager

ZEPTO CSAFE
07.2022 - Current

GUEST DELIGHT MANAGER (QSR Outlet Manager

DOMINOS - JUBILANT FOODWORKS LIMITED
08.2017 - 06.2022

Restaurant Manager In charge (QSR Outlet Manager

Pizza Hut - DEVYANI INTERNATIONAL LTD
09.2015 - 08.2017

TEAM LEADER

TRAVEL FOOD SERVICE PVT. LTD
02.2014 - 07.2015

Guest Service Assistant

THE LEELA PALACE KEMPENSIKI
06.2011 - 01.2014

Bachelor degree - Hospitality and Tourism Management

IHM

Higher Secondary - Commerce

Salkia Vikram Vidyalaya

Secondary -

Shalimar High School

Guest Service Hospitality Trainee

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AJITESH SHARMA