Akash Mitra

• Developed comprehensive risk management strategies to minimize potential losses and safeguard business interests.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Influenced policy decisions through comprehensive economic analyses that effectively communicated complex information to non-experts.
• Spearheaded process improvement initiatives, resulting in streamlined operations and enhanced organizational capabilities.

Digital Identity Lifecycle management as part of

Microsoft DSR's Accounts Team. Design Implement and support IAM Solutions in Microsoft in build tool Coreidentity.

Authentication and SSO troubleshooting on Active

Directory and Azure Active Directory. Resolution of Sync Issues between on premise and Azure Cloud through Azure AD connect

Automation of Bulk Object creation on Azure Cloud

using Windows PowerShell. Handling change request on Active Directory (Object Movement, Organizational Unit creations and

Permissions and Group Policy Creations .Infrastructure environment provisioning and support on Azure Virtual Desktops.

Supervised and associated team members to maintain system functionality. Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.

Provided immediate emergency response and incident management.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Working as a team lead and managing shift and shift members.

• Digital Identity Lifecycle management as part of
• Microsoft DSR's Accounts Team. Design Implement and support IAM Solutions in Microsoft in build tool Coreidentity.
• Authentication and SSO troubleshooting on Active
• Directory and Azure Active Directory. Resolution of Sync Issues between on premise and Azure Cloud through Azure AD connect
• Automation of Bulk Object creation on Azure Cloud
• Supervised and associated team members to maintain system functionality. Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
• Provided immediate emergency response and incident management.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Established requirements and developed tailored methodology to bolster management decision support reporting. Worked in project named Microsoft DSRE as IAM support associate. Provided support on Azure Virtual Desktop issues. IAM support generally looks after profiles of Microsoft users and also accesses. Provided resolutions to end users/client according to their issues. Identified customer needs and wants to enhance customer experiences and boost sales. Greeted customers and offered assistance for increased customer satisfaction. Provided immediate emergency response and incident management. Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Installed, configured and tested equipment on specialized platforms. Tested and checked performance of hardware machine. Tested customer samples, designed testing concept and presented machine functionality. Promote Business for GRACO and BASF range of product sales, service and applications.

• Delivered technical sales presentations to prospects and presented benefits and value of products. Promote Business of company for GRACO and BASF range of product sales, service and applications. Scanning expert of HILTI rebar scanning machine. Delivered product training for clients. Prepared cost estimates and bid documents.