Summary
Overview
Work History
Education
Skills
Timeline
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Akash Shrivastava

New Delhi

Summary

With a proven track record at Nimbus BPO Ltd., I excel in application installations and fostering end-user support, enhancing system efficiency and user satisfaction. My expertise spans troubleshooting, software upgrades, and adapting teaching methods to boost learning outcomes. I thrive on collaborative problem-solving and delivering high-impact solutions in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Desktop Support Engineer

Nimbus BPO Ltd.
Noida
01.2024 - Current
  • Configured user accounts, permissions and passwords according to company policies.
  • Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
  • Maintained an inventory of all equipment.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
  • Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Installed and configured computer systems, printers, and other peripherals.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
  • Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
  • Collaborated with IT team members to share knowledge and improve support processes.

Administrative Executive

Nimbus BPO Ltd.
Noida
01.2023 - 01.2024
  • Vendor Management.
  • Asset Management.
  • Invoice processing.
  • Security and Housekeeping Management.
  • Petty cash management.
  • General maintenance.

Teacher

Vatsalyam Public School
Orai
07.2014 - 04.2020
  • Assessed student progress with course material through routine quizzes, final examinations, and standardized assessments.
  • Adapted teaching methods to accommodate different learning styles.
  • Assessed students' understanding of materials through homework assignments, quizzes and tests.

Education

Bachelor of Education -

Bundelkhand University
Jhansi
11-2021

Bachelor of Arts -

Bundelkhand University
Jhansi
07-2012

Intermediate Certificate -

Bal Bharti Inter College
Orai
05-2009

High School Diploma -

Bal Bharti Inter College
Orai
05-2006

Skills

  • Application installations
  • End user support
  • Troubleshooting and diagnosis
  • Software installation
  • Hardware and software upgrades

Timeline

Desktop Support Engineer

Nimbus BPO Ltd.
01.2024 - Current

Administrative Executive

Nimbus BPO Ltd.
01.2023 - 01.2024

Teacher

Vatsalyam Public School
07.2014 - 04.2020

Bachelor of Education -

Bundelkhand University

Bachelor of Arts -

Bundelkhand University

Intermediate Certificate -

Bal Bharti Inter College

High School Diploma -

Bal Bharti Inter College

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Akash Shrivastava