Akash Shrivastava
New Delhi
Summary
With a proven track record at Nimbus BPO Ltd., I excel in application installations and fostering end-user support, enhancing system efficiency and user satisfaction. My expertise spans troubleshooting, software upgrades, and adapting teaching methods to boost learning outcomes. I thrive on collaborative problem-solving and delivering high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Desktop Support Engineer
Nimbus BPO Ltd.
Noida
01.2024 - Current
- Configured user accounts, permissions and passwords according to company policies.
- Assisted in the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Maintained an inventory of all equipment.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed and configured computer systems, printers, and other peripherals.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Collaborated with IT team members to share knowledge and improve support processes.
Administrative Executive
Nimbus BPO Ltd.
Noida
01.2023 - 01.2024
- Vendor Management.
- Asset Management.
- Invoice processing.
- Security and Housekeeping Management.
- Petty cash management.
- General maintenance.
Teacher
Vatsalyam Public School
Orai
07.2014 - 04.2020
- Assessed student progress with course material through routine quizzes, final examinations, and standardized assessments.
- Adapted teaching methods to accommodate different learning styles.
- Assessed students' understanding of materials through homework assignments, quizzes and tests.
Education
Bachelor of Education -
Bundelkhand University
Jhansi11-2021
Bachelor of Arts -
Bundelkhand University
Jhansi07-2012
Intermediate Certificate -
Bal Bharti Inter College
Orai05-2009
High School Diploma -
Bal Bharti Inter College
Orai05-2006
Skills
- Application installations
- End user support
- Troubleshooting and diagnosis
- Software installation
- Hardware and software upgrades
Timeline
Desktop Support Engineer
Nimbus BPO Ltd.
01.2024 - Current
Administrative Executive
Nimbus BPO Ltd.
01.2023 - 01.2024
Teacher
Vatsalyam Public School
07.2014 - 04.2020
Bachelor of Education -
Bundelkhand University
Bachelor of Arts -
Bundelkhand University
Intermediate Certificate -
Bal Bharti Inter College
High School Diploma -
Bal Bharti Inter College
Similar Profiles
Sambhavi TyagiSambhavi Tyagi
Team leader cum process trainer at Nimbus BPOTeam leader cum process trainer at Nimbus BPO
Muhammad Zain-ul-AbideenMuhammad Zain-ul-Abideen
Logistics assistant at NIMBUS LOGISTICSLogistics assistant at NIMBUS LOGISTICS
Jamie OsborneJamie Osborne
Sales Director at NimbusSales Director at Nimbus
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.
Navdha SharmaNavdha Sharma
Sr. Manager- Social Media & Communication at CIN UniverseSr. Manager- Social Media & Communication at CIN Universe