Akshay N
Operation Executive
Calicut
Summary
Dynamic and self-motivated professional with experience as a Junior Phone Banking Officer at Federal Operations and Services. Demonstrates exceptional communication and teamwork skills while efficiently managing client confidentiality and complaint resolution. Committed to continual improvement and adept at adapting to new challenges in fast-paced environments.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Junior Phone Banking Officer
Federal Operations and Services Ltd
Indore
03.2025 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.
- Reduced call wait times by prioritizing tasks effectively and managing time efficiently throughout shifts.
- Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs.
- Delivered exceptional service by empathizing with customers during difficult situations and providing solutions in a timely manner.
Operations Executive
Direction Group Of Instituions Pvt Ltd
Calicut
06.2021 - 11.2022
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - Mechanical Engineering
North East Frontier Technical University
Arunachal Pradesh06-2019
High School Diploma -
N.S.S Higher Secondary School
Meenchanda ,calicut03-2012
Skills
Banking regulations awareness
Call handling efficiency
Client confidentiality
Stress tolerance
Complaint management
Performance tracking
Banking support
Dispute coordination
Cost calculations
Strategic planning
Teamwork
Teamwork and collaboration
Timeline
Junior Phone Banking Officer
Federal Operations and Services Ltd
03.2025 - Current
Operations Executive
Direction Group Of Instituions Pvt Ltd
06.2021 - 11.2022
Bachelor of Science - Mechanical Engineering
North East Frontier Technical University
High School Diploma -
N.S.S Higher Secondary School