Alfred Dayal Masih
Navi Mumbai
Summary
Experienced HR Service Delivery Analyst with 8 years in HR operations, specializing in payroll management, employee onboarding, and queue management systems. Proficient in utilizing tools such as Zendesk, SAP applications, and Kenexa to ensure seamless service delivery. Skilled in ad-hoc activities including creating business documents, client communications, and auditing to enhance operational efficiency. Proven track record in resolving day-to-day queries, recruiting, and performance management. Proficient in Workday and SNOW applications. Seeking a Team Lead position to leverage expertise in operations management, communication skills, and employee development to drive team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Service Delivery Analyst
Accenture Solutions Pvt. Ltd
01.2022 - 11.2024
- Walgreens Boot Alliance - Handling promotions, demotions, transfer, pay rate correction, Date of Hiring correction, Global onboarding, Updating personal details, Requisition creation, etc
- Ad-hoc Activities: (Making roster and transport scheduling, Creating Business Documents like FMEA, 3 by 3, SIPOC, Creating and updating DTPs, Client communications, Auditing and giving feedback, Queue Management and Allocation of cases, On-hold, pending and re-open analysis, resolving process related doubts and queries of TMs, creating monthly PKTs for TMs, Giving process, tools and language training for new joiners)
- Tools: Zendesk, People Central (Success Factor), Cornerstone, Kronos, Kenexa-ATS, SAP ECP, Location Database, i9 - Law Logix, Workbench, Salesforce, Geo Fluent, SQF
HR Delivery Associate
Accenture Solutions Pvt. Ltd
06.2020 - 01.2022
- United Parcel Services Tier 1 Support Center-Project Diamond - Resolving day to day queries of UPS employees like Benefits, Payroll and Tax, Performance, Rewards and Recognitions, Recruiting, Transfers, Promotions, Learning and Updating personals details
- (Worked on SNOW, Workday and Cornerstone applications)
Payroll Transaction Associate
Accenture Solutions Pvt. Ltd
07.2019 - 06.2020
- ISS-Marriott CS - Working on Service Now and PeopleSoft applications to resolve complaints and cancellations for Marriott reservations
- Also processing refunds and charging Credit cards of customers if necessary
Technical Associate
FIS Global Solutions Pvt. Ltd
07.2016 - 04.2019
- Creating CMS Tickets after gathering all necessary information from Client and forward that information to Onshore Technical Team via calls or emails
- Maintaining Process Reference Sheet for entire Process
- Making necessary changes to Sheet and keeping it updated all time, so it can be useful for team
- Making Roster for entire team
Education
Bachelors of Computer Applications -
Tilak Maharashtra University
Pune05.2011
Diploma in Computer hardware and networking -
Mitcon-e-School
Navi Mumbai, India06.2007
Skills
- Fast Learner
- Adaptability
- Ability to Multitask
- Effective Time Management
- Auditing Skills
- Excellent Communication Skills
- Escalation management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Employee training
- Relationship building
Certification
- Product Management Certificate
- Power BI Workshop Certificate
- Pursuing Certifications in Advanced Power BI, SQL, Tableau, Chat GPT V4.0, Advanced MS Office using AI hacks
Personal Information
- Date of Birth: 09/13/90
- Gender: Male
- Relationship Status: Married
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Hobbies and Interests
- Listening to Music
- Singing
- Trekking
- Exploring New places and trying new cuisines
- Cooking fusion food
- Driving
Disclaimer
I, Alfred Masih, declare that the above information is true to my knowledge.
Timeline
HR Service Delivery Analyst
Accenture Solutions Pvt. Ltd
01.2022 - 11.2024
HR Delivery Associate
Accenture Solutions Pvt. Ltd
06.2020 - 01.2022
Payroll Transaction Associate
Accenture Solutions Pvt. Ltd
07.2019 - 06.2020
Technical Associate
FIS Global Solutions Pvt. Ltd
07.2016 - 04.2019
- Product Management Certificate
- Power BI Workshop Certificate
- Pursuing Certifications in Advanced Power BI, SQL, Tableau, Chat GPT V4.0, Advanced MS Office using AI hacks
Bachelors of Computer Applications -
Tilak Maharashtra University
Diploma in Computer hardware and networking -
Mitcon-e-School
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