Srikanth P A
Bangalore
Summary
HR and Knowledge Management professional with over 5+ years of experience in HR Service Delivery, Content Management, and Customer Support. Skilled in HR process audits, onboarding operations, and knowledge management systems. Strong expertise in Workday, HirePro, SharePoint, and Microsoft Office tools, with proven ability to manage cross-functional teams, drive compliance, and deliver process improvements.
Overview
8
8
years of professional experience
Work History
HR Service Delivery Analyst
Accenture
Bangalore
08.2022 - Current
- Conduct HR process audits and quality checks to ensure compliance and reduce operational errors.
- Audit end-to-end recruitment and onboarding processes — including job postings, offers, interviews, and document verification.
- Handle L2 approvals and IDV checks on HirePro and Workday; audit lateral and campus interviews across PAN India.
- Validate candidate identity, perform EPAN and BGC checks, and ensure onboarding compliance.
- Generate and maintain audit trackers, pivot reports, and compliance databases for process accuracy.
- Coordinate with stakeholders and compliance teams on deviations, RCA, and action plans.
- Manage vendor coordination, contract conversions, and process updates.
- Train new joiners, support team audits, and act as SME for process knowledge and escalation handling.
- Hands-on experience with Workday, HirePro, HireVue, and ABACUS tools.
- Serve as SME (Subject Matter Expert) for process-related queries, support team members in day-to-day issue resolution, and lead team calls when required.
- Manage attendance, leave records, shift rosters, and weekend support schedules, ensuring accuracy and adherence to attendance policies.
Contractor(Accenture)
E-Team
Bangalore
10.2020 - 08.2022
Live Chat Support Agent
[24]7.ai
Bangalore
06.2019 - 09.2020
- Worked as a Live Chat Support Agent for Optus (Telecommunications process), responsible for assisting customers through real-time chat support.
- Responded to customer queries in a professional, clear, and concise manner, ensuring high levels of satisfaction and first-contact resolution.
- Supported the SiriusXM Retention Process, engaging with customers to address concerns, improve retention, and reduce churn.
- Collaborated with team members and supervisors to meet daily performance and quality targets.
- Developed strong communication, problem-solving, and customer relationship management skills.
HR Executive
EXL
09.2017 - 09.2018
- Working as an executive responsible for Knowledge Management and Learning Management of KPMG.
- Responsible for Content delivery and Knowledge Management Services along with Learning management which includes:
- End to End content delivery.
- Creation of Courses, extensions, Creation of offerings, awarding credits to the instructors.
- End to End support for a classroom session including logistics.
- Scrubbing the word, excel and PPTs.
- Rebranding the documents as per the company standards.
- Creating assessments in QuestionMark.
- Work on Metrics Reporting: Preparing daily, weekly and monthly reports on the progress and the status of completions and cancellations. These require extensive/advanced skills on Excel.
- Creating new mailboxes using Active directory.
- Communication mailers and site updates of KPMG.
Education
Master of Business Administration (MBA) - Human Resources
Jain University
Bangalore06-2023
Bachelor of Business Administration (BBA) - Finance
Bangalore University
Bangalore11-2016
Skills
- HR process auditing
- Compliance tracking
- Recruitment coordination
- Onboarding procedures
- Workday administration
- Resource planning
- Incident management
- Escalation management
- Customer service
- Business analysis
Languages
- English
- Tamil
- Kannada
- Hindi
Personal Information
Date of Birth: 07/15/96
Activities
- Trained Football for under-16 kids at Akam sports Academy.
- Played for Misaka united Division-B.
- Played for RX-Cricket Academy Division-4.
- Team leader for Man power (Promotional activity) at wcc organization.
Timeline
HR Service Delivery Analyst
Accenture
08.2022 - Current
Contractor(Accenture)
E-Team
10.2020 - 08.2022
Live Chat Support Agent
[24]7.ai
06.2019 - 09.2020
HR Executive
EXL
09.2017 - 09.2018
Master of Business Administration (MBA) - Human Resources
Jain University
Bachelor of Business Administration (BBA) - Finance
Bangalore University