Allwyn Christopher Edward

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

• Monitored and evaluated performance of team members to ensure quality standards were met.
• Provided guidance and support to staff on operational procedures, policies and processes.
• Conducted regular meetings with staff to review progress, discuss challenges and identify areas for improvement.
• Ensured compliance with all relevant legislation, regulations and guidelines relating to the cluster's operations.
• Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
• Assessed customer feedback data from surveys and used it to inform decision-making in relation to service delivery improvements.

• Supervised and coordinated the daily operations of the mall, including sales, customer service, security, maintenance and janitorial staff.
• Developed strategies to increase traffic in the mall by creating promotional campaigns and events.
• Established policies and procedures for managing personnel issues such as hiring, training, scheduling, performance evaluations and disciplinary actions.
• Facilitated communication between tenants and management to ensure tenant satisfaction.
• Negotiated contracts with vendors for goods or services needed to operate the mall efficiently.
• Performed periodic inspections of common areas within the facility in order to maintain cleanliness standards set by local authorities.
• Organized regular meetings with tenants to discuss any concerns they may have regarding their tenancy agreement or any other matters related to their business within the mall.

• Keep Organized and maintain high standards in Kitchen for cleanliness as per USPH throughout the Kitchen areas and Equipment's
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Conducted daily store operations, including opening and closing procedures and cash handling.

• Monitored inventory levels and placed orders to restock shelves.
• Established customer service standards and monitored staff compliance.
• Resolved customer complaints in a timely manner.
• Ensured compliance with safety regulations and company policies.