Amal Sharma

• Managed a team of 52 employees across three regions in the T&E Expense Management function, driving operational success.
• Expanded T&E Facilitation (Expense Processing) function into three regions.
• Identified opportunities for automation and implemented appropriate solutions. I was able to automate T&E Expense Exception Requests and T&E Facilitation (Expense Processing) requests.
• Monitored project timelines, ensuring adherence to regulatory standards throughout processes.
• Led initiatives for process improvement, boosting cross-departmental efficiency.
• Collaborated with cross-functional and regional teams to streamline workflows and reduce redundancies.
• Analyzed data trends to identify bottlenecks and recommended actionable solutions.
• Developed training materials on new processes and compliance for employees.
• Facilitated meetings to discuss updates and gather feedback for ongoing improvements.
• Recruited and trained new employees to meet job requirements.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Contributed to Expense Management Travel & Entertainment Expense Review and invoicing pilot in Mumbai Hub.
• Migrated Americas Expense Management process to Mumbai Hub effectively.
• Managed recruitment and training initiatives for the team.
• Collaborated with onshore colleagues to expand team coverage across all Corporate & Investment Bank LOBs.
• Led Americas Expense Management team since 2013, achieving exceptional retention rates.
• Oversaw people management, including performance metrics, hiring, training, and employee relations.

• Documented Expense Management processes by creating comprehensive SOPs.
• Executed multiple projects during tenure with Expense Management team.
• Contributed to Corporate Account Payment Customer Service team focusing on email support.
• Responded to inquiries regarding Travel and Entertainment policies and procedures.
• Managed migration projects for multiple North America and Latin America locations to new TEEMS UI.
• Developed test scripts and oversaw regression and feature testing during project lifecycle.

Worked as a Customer Service Advisor

Worked as a Chef Trainee