Aman Soni
Chargeback/Dispute Analyst
Delhi NCR
Summary
Professional analyst with 4+ years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants' claim to deliver solutions based on evidence and product/services provided.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Chargeback/Dispute Analyst
Ienergizer Pvt. Ltd.
Noida
02.2019 - Current
- Adhered to department processes, procedures and goal expectations for case investigations.
- Read incoming correspondence to ascertain nature of claimants' concern and to determine disposition of correspondence.
- Decisive authority to accept/deny/represent refund requests from direct customer as per government and company's policies.
- Maintained billing database and dispute files for different payment processors (PayPal, Stripe, Vantiv).
- Have knowledge of tools for various payment processors - PayPal, Stripe, Vantiv, Google Play, Xsolla and Braintree PayPal.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Analyzed, researched and resolved payment claims within required timeframes.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Technical Sales & Service Executive
Irvine Infocom Pvt. Ltd.
Noida
06.2018 - 11.2018
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Managed technical integration, systems engineering program management, customer support and program management.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Identified and supported resale opportunities to achieve sales plans.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Suggested ideas for product evolution and new product variants.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Sales & Service Engineer
Suzalkem Technologies Pvt. Ltd.
Indore
05.2016 - 12.2017
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Negotiated prices, terms of sales and service agreements.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Chemical Engineering
IES IPS Academy
Indore, India 07.2011 - 06.2015
High School Diploma -
Lt. SKLA Memorial Bal Vidya Mandir
Jalaun 07.2007 - 06.2010
Skills
Analytical and Critical Thinking
Accomplishments
- Resolved customer disputes with the correct resolution code and error-free on the first chargeback.
- Maintained high-quality scores in chargeback resolution.
- Supported new hires in their training and coaching in order to enhance their knowledge and skills.
- Researched disputes by correct reason codes and locating necessary backup documentation, including electronic proofs, detailed sales receipts, etc.
- Identified patterns that may indicate credit card fraud, bank processing errors, and problems with internal systems.
- Generated, maintained, and closed out financial chargeback request histories/details in a timely manner.
Certification
PDMS (P&ID), Certificate number: CCN-66391912
Hobbies
- Listening Music
- Playing Guitar
- Watch Movies
- Reading Novels
- Writing a Story and Novel
- Writing Poems
- Learning new things
Timeline
Chargeback/Dispute Analyst
Ienergizer Pvt. Ltd.
02.2019 - Current
Technical Sales & Service Executive
Irvine Infocom Pvt. Ltd.
06.2018 - 11.2018
PDMS (P&ID), Certificate number: CCN-66391912
04-2018
Sales & Service Engineer
Suzalkem Technologies Pvt. Ltd.
05.2016 - 12.2017
Participated in Reform'n'ation - Challenge to lead India, organized by Techfest, IIT Mumbai
04-2014
AutoCad 2D/3D, Certificate number: 1195637891
03-2014
Participated in Technex'13 the Annual Techno-Management Festival of IIT (BHU), Varanasi
12-2013
Participated in Techfest Green Campus Challenge organized by
04-2013
Participated in Moonstone 2k12, The Techno-Cultural-Sports Festival, 2012, organized by Medi-Caps Group of Institutions
03-2012
Bachelor of Science - Chemical Engineering
IES IPS Academy
07.2011 - 06.2015
High School Diploma -
Lt. SKLA Memorial Bal Vidya Mandir
07.2007 - 06.2010
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