Amey Mane

• Roles:

• Service Delivery Manager: 7th Feb '22 till date
• NOC Team Lead: 1st Sep '17 – 6th Feb '22.

• Network Level 2 Engineer: 16th Feb '15–31st Aug'17.

• Ability to oversee and manage end-to-end service delivery operations, ensuring adherence to SLAs and customer satisfaction.
• Proficiency in ITIL framework, including incident management, problem management, change management, and service level management.
• Strong interpersonal and communication skills to build and maintain relationships with clients, understand their needs, and provide excellent customer service.
• Conducting monthly service operation meetings with customers is a valuable practice for a Service Delivery Manager. These meetings provide an opportunity to assess the performance of the service delivery team, address customer concerns, and ensure alignment with customer expectations.
• Experience in identifying areas for improvement, optimizing service delivery processes, and implementing efficiency-enhancing initiatives.
• Demonstrated leadership capabilities to inspire, motivate, and manage cross-functional teams, allocate resources, and drive performance.
• Knowledge of contract negotiation, management, and compliance to ensure effective service delivery and vendor management.
• Ability to align service delivery strategies with business objectives and contribute to the development and execution of long-term plans.
• Strong communication and presentation skills, adept at conveying complex information to both technical and non-technical stakeholders.
• As a Service Delivery Manager, it is important to work in alignment with key performance indicators (KPIs) to ensure efficient service delivery and meet organizational goals.
• Demonstrated leadership abilities in guiding and mentoring a team of engineers.
• Proficiency in designing and implementing network architectures, including LAN, WAN, and wireless networks, to meet business requirements.
• Expertise in diagnosing and resolving complex network issues using appropriate tools and methodologies.
• Knowledge of network security principles and experience in implementing and maintaining security measures, including firewalls, VPNs, and intrusion detection/prevention systems.
• Ability to create and maintain detailed network documentation, including network diagrams, configurations, and troubleshooting procedures.

• Proficient in network infrastructure design, configuration, and troubleshooting.
• Extensive experience in managing and supporting LAN/WAN environments, including routers, switches, firewalls, and wireless networks.
• Skilled in network monitoring and performance optimization using tools like Wireshark, SolarWinds, NMIS and Nagios.
• Strong understanding of network security principles and best practices.
• Experience in implementing and managing network access control policies.
• Proficient in documenting network designs, configurations, and troubleshooting procedures.

• Motivated and detail-oriented Network Engineer Level 1 with network administration and support experience.
• Strong foundation in network technologies, troubleshooting, and documentation.
• Assisted in the configuration and installation of network devices, including routers, switches, and firewalls, based on network design requirements.
• Provided technical support to end-users, assisting with network-related inquiries and resolving network-related incidents in a timely manner.
• Stayed up-to-date with emerging networking technologies and industry best practices through self-study and professional development opportunities.

• Selected and developed instructional materials, and organised lessons to enhance student learning.
• Switched back and forth between informal and formal teaching strategies to develop a multi-layered web of learning that integrated experiments, hands-on activities, discussions, and projects into classes.
• Promoted class conversations by including students in the courses, aggressively seeking feedback, utilising open-ended questions, and employing methods to monitor student participation.
• Presented tutorials, seminars, and lectures on hardware, networking, and CCNA.
• Established cooperative relationships with commercial, industrial, and governmental organisations outside of the institute.
• Gave free Hardware & Networking lectures at junior colleges and secondary schools.
  
  

• Setting up and programming a Matrix EPABX (Electronic Private Automatic Branch Exchange).
• Participated in a 3-day training course at Gujarat's Matrix Telecom Solution.
• IP CCTV camera setup and programming; LAN and WAN connection.
• Created, developed, implemented, and integrated computer networks.
• Collaborated cross-functionally with internal partners, integrators, and vendors as well as external partners.