Amit Kumar

Worked as a Pricing and Ordering Support for Enterprise

Used to riase quotes as per the customer's requirements to the Global Access Costing team for the prices and co-ordinated to offer the most competitive offers to the customers.

Once the customer accepts the pricing, used to placed the order for the same and co-ordinated with CDP team, TVT team, PM's and DM's to ensure the smooth flow of the order journey.

• Job duties and responsibilities
• Motivating the team to achieve high standard and target.
• Handling new client enquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise.
• Monitoring and reporting on standards and performance target.
• Dealing with staff complaints and errors.
• Reporting to senior manager.
• Ensuring all administrative records are up to date.
• Co-coordinating, attending and leading team meetings.
• Allocating jobs to specific team members.
• Maintaining quality standards by being quick to address any quality related issues.
• Communicating on regular basis with stakeholders
• Achieving monthly target for Market Units satisfaction, productivity and quality.