Amit Solanki
Ahmedabad
Summary
Dynamic Deputy Manager at Axisbank with expertise in onboarding training and regulatory compliance. Proven track record in enhancing customer experience and driving sales growth through effective communication and tailored solutions. Skilled in risk mitigation and team leadership, fostering employee engagement to achieve performance improvements.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Deputy Manager
Axisbank
Ahmedabad
08.2025 - Current
- Facilitating New Hire Onboarding and Systems Training : A bank trainer is responsible for transitioning new employees into their day-to-day roles. This involves hands-on instruction on the bank’s core processing software, teaching them how to execute transactions like deposits, withdrawals, and wire transfers accurately. The trainer ensures new hires fully understand cash-handling procedures, dual-control security protocols, and the organization's culture before they are cleared to interact with live customers.
- Ensuring Regulatory Compliance and Risk Mitigation : Because banks operate under strict government regulations, trainers must design and deliver mandatory compliance training to all staff. They build curriculums around critical legal requirements, such as Anti-Money Laundering (AML) laws, Know Your Customer (KYC) guidelines, data privacy regulations, and fraud detection. The trainer is also responsible for testing and documenting that every employee has passed these modules, as compliance failures can result in massive legal fines for the financial institution.
- Driving Product Knowledge and Sales Enablement : Financial institutions constantly update their offerings. Whenever the bank launches a new financial product—such as a specialized mortgage loan, a rewards credit card, or a newly redesigned mobile banking app—the trainer educates the staff on its technical features and benefits. They develop training materials that help retail bankers understand the competitive advantages of these products, pairing this knowledge with cross-selling and up-selling techniques to help branches meet their sales quotas.
- Developing Soft Skills and Customer Experience Standards : Beyond technical and regulatory knowledge, trainers focus heavily on the human element of banking. They conduct role-playing workshops to teach employees how to navigate complex interpersonal interactions. This includes de-escalating angry customers who are upset about overdraft fees or account freezes, teaching consultative selling techniques, and training staff on active listening so they can build long-term trust and deliver a consistent, high-quality customer experience.
Team Leader
Teleperformance
Ahmedabad
08.2023 - 07.2025
- Led daily team meetings to discuss performance and address challenges.
- Trained new team members on customer service protocols and company policies.
- Monitored call center operations to ensure compliance with quality standards.
Virtual Relationship Manager
Teleperformance
Ahmedabad
02.2020 - 07.2023
- Developed tailored solutions to meet customer needs and expectations.
- Managed client relationships to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams for seamless service.
Education
Bachelor of Arts - English Language And Literature
Ambedkar Open University
Ahmedabad 05.2019 - 05.2022
MB Patel Higher Secondary School
Ahmedabad Skills
- Sales management
- Customer relationship management
- Customer experience
- Sales growth
- Market analysis
- Compliance training
- Regulatory compliance
- Risk mitigation
- Training development
- Performance monitoring
- Performance improvements
- Team leadership
- Effective communication
- Employee engagement
- Meeting facilitation
- Product knowledge
Languages
Gujarati
First Language
Hindi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Deputy Manager
Axisbank
08.2025 - Current
Team Leader
Teleperformance
08.2023 - 07.2025
Virtual Relationship Manager
Teleperformance
02.2020 - 07.2023
Bachelor of Arts - English Language And Literature
Ambedkar Open University
05.2019 - 05.2022
MB Patel Higher Secondary School