Amit Srivastava
Service Delivery Project Manager
Varanasi
Summary
Achievement-driven leader with 18+ years of rich experience in Service Delivery & Program/Project Management assignments(2G/3G/4G/5G,RAN,SmallCell,Wi-Fi,IP-MPLS,Transport,MW,E-Band,UBR,FTTX,IT-Infrastructure,Networking, roll out). Seasoned PMP certified & Data Science skilled professional with 18+ years of experience in comprehensive Program and Project Management, Service Delivery & Assurance, General Administration, PMO strategy and Project Governance, Government compliances, CAPEX Planning with reputed Telecom organizations. Expertise in initiating, structuring, and overseeing complex programs from concept through deployment, ensuring alignment with strategic operational priorities. Proven ability to contribute to and develop business cases for IT infrastructure and network expansion projects. Demonstrated success in developing reporting tools for business management and ensuring compliance with governance standards. Expertise in leading and managing cross-functional teams to deliver complex projects and programs on time and within budget. Proven track record of delivering high quality products that meets customer needs and objective. Skilled in cross-domain assurance, unified monitoring, fault management and market analysis. Currently associated with Reliance Jio as Service Delivery Project Manager.
Overview
19
19
years of professional experience
1
1
Certification
2
2
Languages
Work History
Service Delivery Project Manager
Reliance Jio
08.2015 - Current
- Responsible for the end-to-end program management of large-scale technology deployments, ensuring seamless service delivery and operational excellence
- Contributed to the development of business cases for new service offerings, including SIP, L2 VPN, and L3 VPN, by analyzing market trends and projecting ROI
- Initiated and structured program frameworks for market rollouts, defining key activities, dependencies, and milestones to ensure efficient service transitions
- Developed and implemented best practices to improve service delivery quality and efficiency
- Successfully implemented a new service provisioning system, resulting in a 15% reduction in provisioning time and improved customer satisfaction
- Led a team of service delivery professionals, providing coaching and development opportunities to improve team performance
- Worked closely with clients to understand their needs and develop consultative solutions to meet those needs
- Leading end-to-end service design and delivery for Reliance Jio, ensuring product fitness and serviceability
- Led process improvement initiatives to improve service delivery efficiency and reduce costs
- Managing service transition, market rollouts, and continuous enhancements, channelling feedback for improvements
- Identifying areas for enhancing customer experience and meticulously managing performance metrics and KPIs
- Overseeing service delivery, risk mitigation, and issue resolution, proactively addressing localization issues
- Conducted regular vendor performance reviews, establishing key performance indicators (KPIs) to monitor service quality and adherence to contractual obligations
- Producing meaningful reports, ensuring control over deployments, and meeting SLA, productivity, and quality targets
- Defining Capex and OpEx, vendor selection, and managing enterprise links across various communication media
- Delivering a diverse range of services, including SIP, L2 VPN, L3 VPN, ILL, IOT, and Cloud solutions
- Cultivating cross-functional relationships to ensure efficient collaboration throughout the organization
- Adherence of Regulatory Compliances and Rollout timelines
- Successfully delivered 400+ circuits in 19 working days for one most prestigious project and helps in acquisition of new additional order
- Improved project delivery time 20%
- Improved client satisfaction ratings by 25% through proactive issue resolution and effective communication
PMO Engineer
Nokia Solutions and Networks Pvt. Ltd.
02.2015 - 08.2015
- Responsible for tracking and monitoring progress of project office as well as closure of faults
- Performs responsibilities like maintaining existing departmental and the policies and procedures of project office
- Generate, update, and improve project strategies and methodologies
- Handles tasks like reviewing, maintaining, and highlighting the changes in project plan
- Prepares and maintains weekly and monthly project status reports
- Maintains fiscal systems for the purpose of recording, forecasting, monitoring, and budgeting project expenditure, Lesson learned
- Responsible for invoicing with customer
- Successfully setup the PMO function for Transport MS project
- Timely invoicing without any deduction
Project Lead
Ericsson India Pvt. Ltd. (Essjay)
01.2014 - 02.2015
- Customer interface for key issues & Responsible for billing with customer
- Responsible for timely readiness of sites & timely restoration of Hold/halted sites(theft case,Shifting,Dismantling, etc)
- Planning (Responsible for making Daily, Weekly & monthly plan in consultation with Tx Planning Team, RF team, infra team in advance for Implementation of BTS Swap, MW Swap, New MW Links, New site integration &2G- 3G On Air Plan)
- Responsible for Warehouse management, Vendor Management and overall costing for RJIL project
- Fully responsible for EMF audit for new site and up gradation
- Got customer appreciation for faster quality delivery
- 100% acceptance and Invoicing
Implementation Manager
ZTE Telecom India Pvt. Ltd.
09.2008 - 01.2014
- Customer interface for key issues & plan Responsible for invoicing with customer
- Responsible for planned out for timely project execution of 121 new,710 swap & 800 redeployment (Ericsson&Nokia) for 2G&3G sites keeping in view projected infra readiness
- Responsible for timely readiness of 42 Full & 359 Partial infra sites for timely execution of active parts
- Planning (Responsible for making Daily, Weekly & monthly plan in consultation with Tx Planning Team, RF team, infra team in advance for Implementation of BTS Swap, MW Swap, New MW Links, New site integration &2G- 3G On Air Plan)
- Planning (Responsible for making Daily, Weekly & Monthly plan in consultation with Civil Team, Electrical, OEM Team, DG vendor, tower vendor in advance for timely provision RFI sites (timely completion of infra part)
- Planning (Responsible for making plan with RF lead & RNO’s for pre-drive, post drive & clutter drive according to Swap sequence & plan with OMCR lead for advance configuration & script in case of redeployment of sites & monitoring of sites)
- Vendor Management which includes vendor development & evaluation
- Resource Management (Lead the team of New/dep lead, Swap lead, OMCR lead, Project Co-ordinator, MIS& team of Engs
- & also defined the communication channel for internal team & external team as well)
- Co-ordinate with logistic team for proper delivery of material at sites
- Successfully swapped 200 sites ,30 new sites integration & 104 sites redeployed sites integration
- As well as succeed to get 5 BSC ATC documents,100 swap ATC docs
- Responsible for communication of daily progress to all stakeholders & also keep track of resolution of sites having issue
- Successfully launched Aircel 2G & 3G services & successfully got 100% acceptance and invoicing
Zonal Team Lead
Ericsson India Pvt. Ltd. (Outsource)
05.2007 - 08.2008
- Leading a team of more than 8 Engineers & Coordinate ASP team Vendor with 20 – 25 members
- BTS site roll out Integrated the entire BTS site & Managed the entire transmission and BTS operations
- Trained New Engineers on GSM basic & on equipment in Ericsson India Ltd
- Installation procedures & quality for BTS site for Airtel operators, commissioning the Ericsson BTS & Transmission Equipment, and rectification of the problems related to PIU, DG and SMPS
- Responsible for all transmission activities, i.e., ring implementation, media availability for roll-out, link up gradation & transmission Acceptance test
- Configured MUXes (AXX STM-1, DXX STM-1)
- Formation of Protection mechanisms,1+1 radio protection, MSP1+1,1+1 E1 SNCP, Ring protection, Redundancy
- Configured of Mini-link E and Mini-link Traffic Nodes , Installation & commissioning of new sites
- Successfully rolled-out monthly, quarterly, and annual targets & Received several awards for quality / faster roll-out
Project Engineer
Digvijay Communication & Networks India Pvt. Ltd.
05.2006 - 04.2007
- Worked as Project Engineer at Kanpur for Siemens's Idea GSM Project and later on promoted Team Lead(Jhansi) & successfully launches the IDEA UPEAST
- Implementation and Commissioning of BTS SEIMENS INDOOR & OUTDOOR BTS BS -241, 288, 240XL
- Microwave commissioning and alignment of Siemens and NEC
- Alarm testing of sites & measurement of VSWR
- Monitoring the proper process flow
- Successfully launched Idea 2G services
Education
M.Tech. - Data Science Engineering
BITS Pilani
B.Tech. - Electronics and Communication
NIET
Skills
Service Delivery Management
undefinedCertification
PMP
Personal Information
Date of Birth: 07/05/82
Timeline
Service Delivery Project Manager
Reliance Jio
08.2015 - Current
PMO Engineer
Nokia Solutions and Networks Pvt. Ltd.
02.2015 - 08.2015
Project Lead
Ericsson India Pvt. Ltd. (Essjay)
01.2014 - 02.2015
Implementation Manager
ZTE Telecom India Pvt. Ltd.
09.2008 - 01.2014
Zonal Team Lead
Ericsson India Pvt. Ltd. (Outsource)
05.2007 - 08.2008
Project Engineer
Digvijay Communication & Networks India Pvt. Ltd.
05.2006 - 04.2007
M.Tech. - Data Science Engineering
BITS Pilani
B.Tech. - Electronics and Communication
NIET
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