Amit Shukla

End-to-end management of all ITIL services, including Change, Problem, Config, and Capacity Manage meet. With a proven track record of driving business growth, I have been instrumental in acquiring new customers and successfully onboarding them, along with augmenting products and services. My strong business acumen also includes P&L management, ensuring profitability while delivering top-quality services.

As a forward-thinking professional, I have been driving digitalization and leading Learning and development initiatives for business. With a deep understanding of

service

delivery, and quality management. He's a global leader who enjoys orchestrating programs with many moving

parts. Amit manages support services delivery at Vodafone, led digitaL transformation and has expertise in client

relationship, reputation building & conflict resolution. He's adept at managing service operations and defining

clients' SLAs for bottom Line profitability; and has an excellent track record in executing projects within cost and

time parameters.

I have helped the business stay ahead of the curve and achieve the strategic goals. By Leveraging my expertise in Learning and development, I have enabled organizations to upskill their workforce and achieve peak performance. My contributions have not only driven growth but have also helped business remain competitive in today's dynamic marketplace.

• Service Delivery Management & International Service Transitions
• IT
• Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
• Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
• Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
• Maintained productive relationships and communication channels across organization.
• Served as strategic advisor and functional expert on critical strategic and operational matters.
• Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
• Monitored outcome measures, program outcomes and performance improvement.
• Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.

• Established procedures and quality standards.
• Reviewed current standards and policies.
• Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
• Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
• Created, edited and updated project manuals and technical documentation used by entire QA team.
• Managed company onboarding processes, interviewing and selecting new quality assurance personnel.
• Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
• Established product specifications and quality assurance practices.
• Managed supplier key performance indicators and checked materials for compliance with specifications.
• Monitored product trends and suggested changes.
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• ISO9001 - Corporate Quality