ANGEL0 RUBAN S
Bengaluru
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
SENIOR CLUSTER MANAGER
FRESH TO HOME
BANGALORE
10.2023 - 04.2024
- Accountable for all hub operations across bangalore south and east zones, Leading and Managing team of hub managers and oversee inventory checks Shrinkage control and other aspects of first and last mile, Order Management ( D-1 ) Drive the team on live order follow up to meet the Promised SLA - Routing plans and fleet utilization, Weekly and monthly plan on supply and fleet logins based on order projections and ensuring the demand attainment is met at any operational hours
RIDER CLUSTER MANAGER
ZEPTO
BANGALORE
06.2022 - 09.2023
- Accountable for Last Mile operations and Metrics ( Serviceability, O2A, CPO, OPH, EPH, NPS, Attrition) For Bangalore south east stores, Leading and Managing Team of TL's and Rider in-charges - Ensuring the KRA's of the team members are met, Reviewing, Assisting and Training the team to achieve the operational goals effectively, Monitoring real time service levels and schedule adherence to minimize the leakages such as RTO, Daily and Weekly Plans on supply and fleet logins based on order projections and ensuring the demand attainment is met at any operational hours
SENIOR FLEET MANAGER
SWIGGY
BANGALORE
10.2019 - 06.2022
- Monitoring Live Banner Factors of all zones and take immediate action to increase logins, Maintain SLA's to ensure smooth order movement, Weekly reviews with the team and plan of action for degrowth zones related to Metrics (SLA, Login dips, Attrition, CPO, Banners), Handling live Tickets and issue's of the Rider Fleet across Karnataka and provide resolution on Real time based on the issue, Customer and Rider escalation analysis for better customer experience, Weekly roster for fleet manager/maintain their attendance on a day level and Assigning individual tasks for fleet managers and ensuring productivity, Working along with legal and liasioning team handling various types of issues and customer escalations, Playing a major role dismantling strikes and unrest involved by delivery executives for various reasons i.e payout change, Handling field auditors and drive them for more field audits and set target's for them on a day/week/month level
TEMP MODEL PROJECT
01.2018 - 06.2020
- Played a vital role in implementing Temp project across Karnataka, To solve weekend login dip/crunch, Have implemented strategies to increase login numbers during weekends as the fleet turn around was below 60%, through this project we had contributed 32% of city level fleet and metrics
THIRD PARTY(3PL) RAPIDO AND SHADOW FAX
01.2017 - 06.2020
- Handling 3 pl Live order level issues and escalations on real time for the city, Assign 3 pl team such as Rapido and shadow fax to ensure smooth and silent deliveries, Scheduling weekly meetings with the 3 PL Poc's to discuss the issues that needs immediate attention and to understand the loop holes
FIELD AUDITING
07.2019 - 05.2020
- Handling a team of field auditors who will audit across all zones and clusters in the city, Rostering them according to the requirement and setting targets for them, To ensure there were zero defaulters in terms of grooming standards/proxy standards/unrest among the fleet etc
FLEET MANAGER
SWIGGY
BANGALORE
03.2017 - 09.2019
- Team management, provide feedback at individual level and conduct weekly one on one's to understand problem area's, Conduct classroom/field trainings at individual level for better customer experience, Conduct regular field audits for better compliance among pick up & delivery partners, Managing a fleet of 300-350 pickup and delivery partners directly on a daily basis, Improve and maintain promised delivery ETA and SLA's for best customer experience, Ensure excellent customer experience by solving order level escalations, Payout calculations of new project at a month level
PROJECT STARBUCKS
01.2018 - 03.2019
- Handling a dedicated fleet to serve only the customer of Starbucks, The main goal of the project was to hire and maintain a set of professional fleet of delivery executives across 5+ zones ( Tier 1) with great grooming standards and communication skills and also to reduce the number of complaints from the customers and the restaurant Partner
RURAL MOBILIZATION PROJECT
03.2018 - 01.2019
- The main motive of the project was to reduce the attrition at a high traffic zones & Sourcing riders from rural areas to the the city & provide them accommodation, Bikes, Food and job opportunity as a delivery executive, It was an experimental fleet of 50 Riders to also reduce the CPO On Zone level
COMMANDO AND FAASOS PROJECT
03.2018 - 01.2019
- The project was based on serving a separate fleet size of less then 100, It was assigned to in order to build a rapport with the fleet and keep it under control, The motive was to maintain a separate fleet reducing the damage and food spillage issues with a minimal CPD, The main reasons behind the project was to implement a new payout module for a fleet of delivery executives across Tier 3 zones to maintain and ensure there is more supply, This helped in stabilizing and to have a grip upon login trend
OMT EXECUTIVE
SWIGGY
BANGALORE
07.2016 - 02.2017
- Follow up live orders, Assist de's on issues, Resolve customer complaints on real time, Increase silent deliveries, Coordinating between delivery partners and restaurants for smooth order deliveries
CAFE Supervisor
TATTVA CAFE PvtLtd
BANGALORE
07.2014 - 06.2016
- Maintaining End to End CAFE Operations, Team and shift Roster for all Chefs, Bartenders and Brewers, Ensuring good customer experience, Handling Daily Sales Targets and Cash reports, Inventory Management, Handling last mile fleet of 600 to 700 and grievances, Worked on various aspects to analyse and Reduce the Last Mile delivery Costs and effectively reducing the overall CPO
Education
BACHELOR'S OF COMMERCE - Finance and Accounting
WILLIAM CAREY UNIVERSITY
01.2018
PUC -
Spark Institutions
01.2015
SSLC -
St Patricks High School
01.2013
Skills
- Supply Chain Management
- Customer Relationship Management
- Performance Tracking and Evaluation
- Problem-solving abilities
- Team Leadership
- Managing Operations and Efficiency
- Team building
Accomplishments
- MR PERFECT OF YEAR AWARD, 2017
- COVID Warrior, 2021
- HUNGER Saviour, 2022
Timeline
SENIOR CLUSTER MANAGER
FRESH TO HOME
10.2023 - 04.2024
RIDER CLUSTER MANAGER
ZEPTO
06.2022 - 09.2023
SENIOR FLEET MANAGER
SWIGGY
10.2019 - 06.2022
FIELD AUDITING
07.2019 - 05.2020
RURAL MOBILIZATION PROJECT
03.2018 - 01.2019
COMMANDO AND FAASOS PROJECT
03.2018 - 01.2019
TEMP MODEL PROJECT
01.2018 - 06.2020
PROJECT STARBUCKS
01.2018 - 03.2019
FLEET MANAGER
SWIGGY
03.2017 - 09.2019
THIRD PARTY(3PL) RAPIDO AND SHADOW FAX
01.2017 - 06.2020
OMT EXECUTIVE
SWIGGY
07.2016 - 02.2017
CAFE Supervisor
TATTVA CAFE PvtLtd
07.2014 - 06.2016
BACHELOR'S OF COMMERCE - Finance and Accounting
WILLIAM CAREY UNIVERSITY
PUC -
Spark Institutions
SSLC -
St Patricks High School
Similar Profiles
Ajithkumar AAjithkumar A
Executive in charge factory operations at Fresh to HomeExecutive in charge factory operations at Fresh to Home
RAHUL K REDDYRAHUL K REDDY
Delivery Associate at Fresh To HomeDelivery Associate at Fresh To Home
SWAPNIL DHAYGUDESWAPNIL DHAYGUDE
Cluster Manager at Fresh to HomeCluster Manager at Fresh to Home