ANIKET SURVASE

Results-driven Digital Payments and Operations professional with 6+ years of experience in life insurance, AutoPay ecosystems, and payment processing. Led large-scale digital transformation initiatives across UPI, NACH, and online platforms, enhancing operational efficiency and customer experience. Managed end-to-end payment operations, resolved critical production issues, and delivered scalable fintech solutions through effective stakeholder collaboration.

• Received “ABC Award” for successfully driving ₹18,400 Cr renewal collections through AutoPay registration flow with zero major production incidents and high operational accuracy.

• Spearheaded development and implementation of industry-first BASBA integrated WhatsApp in-built payment flow solution, enabling seamless customer payment experience and digital collections.
• Led multiple digital payment transformation initiatives across AutoPay, mandate registration, and online payment ecosystems.
• Collaborated with business, technology, and operations teams to deliver scalable payment automation solutions with improved compliance and operational efficiency.
• Managed strategic fintech initiatives involving UPI, eMandate, NACH, CCSI, and digital collections platforms.
• Played key role in enhancing payment success ratio and customer retention through process optimization initiatives.

• Identified and resolved 80+ critical production issues, improving process efficiency, operational stability, and cost optimization through effective project governance and root cause analysis.
• Led end-to-end defect management and incident resolution for digital payment systems, ensuring minimal business disruption and enhanced customer experience.
• Implemented proactive monitoring and governance controls to reduce recurring production issues and improve turnaround time.
• Reduced manual intervention by automating operational workflows and exception handling processes.