Anish Michael Joseph
IT Support Operations
Bengaluru
Summary
A dynamic leader with a proven track record at Atlassian, adept in operations management and staff development. Results-oriented management professional with history of leading teams to achieve high standards and impactful results. Drives initiatives that significantly enhanced productivity and operational efficiency. Excelled in fostering a culture of continuous improvement and innovation, highly collaborative with focus on adaptability and effective team leadership.
Developed leadership and team management skills in fast-paced, collaborative environment. Demonstrates planning and process improvement abilities, valuable for any organizational setting. Seeking to leverage these transferrable skills to contribute effectively in new field.
Overview
26
26
years of professional experience
Work History
Group Manager
Atlassian
Bengaluru, India (Remote)
01.2023 - Current
- Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
- Collaborated with other group managers to develop best practices for operational efficiency across departments.
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
- Initiated process improvements that led to reduced costs while maintaining or improving quality standards.
- Championed a culture of continuous improvement within the department, encouraging innovation and creative problem-solving among staff members.
Senior Manager, Cloud Enterprise Support
Atlassian
Bengaluru, India (Remote)
07.2021 - 01.2023
Premier Support Manager
Atlassian
Bengaluru, India (Remote)
02.2019 - 06.2021
- Managed specialist team to provide technical assistance and customer service.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Managed daily operations to ensure smooth functioning of the support department.
Technical Support Manager
Cisco Systems, Inc.
Bengaluru, India
08.2016 - 01.2019
Technical Support Manager
VMware
Bengaluru, India
05.2011 - 08.2016
Service Delivery Manager
Hewlett-Packard Inc
Bengaluru, India
04.2007 - 04.2011
Team Leader
Convergys
Mumbai, India
12.2005 - 04.2007
Team Leader
Intelenet Global Services
Mumbai, India
07.2005 - 12.2005
Team Leader
Sitel
Mumbai, India
11.2003 - 07.2005
Technical Facilitator
Wipro
Mumbai, India
06.2002 - 11.2003
Filed Technician
NCIT Computers
Mumbai, India
09.1998 - 06.2002
Education
Diploma in Hotel Management & Catering Technology - Hotel Management
D.Y. PATIL SCHOOL OF HOSPITALITY
Mumbai, India 04.2001 -
Skills
Business development
Staff development
Strategic planning
Operations management
Customer relations
Performance improvement
Timeline
Group Manager
Atlassian
01.2023 - Current
Senior Manager, Cloud Enterprise Support
Atlassian
07.2021 - 01.2023
Premier Support Manager
Atlassian
02.2019 - 06.2021
Technical Support Manager
Cisco Systems, Inc.
08.2016 - 01.2019
Technical Support Manager
VMware
05.2011 - 08.2016
Service Delivery Manager
Hewlett-Packard Inc
04.2007 - 04.2011
Team Leader
Convergys
12.2005 - 04.2007
Team Leader
Intelenet Global Services
07.2005 - 12.2005
Team Leader
Sitel
11.2003 - 07.2005
Technical Facilitator
Wipro
06.2002 - 11.2003
Diploma in Hotel Management & Catering Technology - Hotel Management
D.Y. PATIL SCHOOL OF HOSPITALITY
04.2001 -
Filed Technician
NCIT Computers
09.1998 - 06.2002