Anitha Benedict
Customer Support
Bangalore,Karnataka
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Zonal Manager
Samruddhii Credit Co-operative Society Ltd
Bangalore
09.2017 - Current
- Developed successful business partnerships with local vendors to promote brand visibility and drive sales growth.
- Implemented cost-saving initiatives within the zone, reducing overhead expenses and increasing profitability.
- Coordinated with human resources to recruit top talent, ensuring that the zone''s workforce remains competitive and well-equipped for business challenges.
- Monitored industry trends closely to identify potential threats or opportunities; devised corresponding action plans accordingly.
- Managed a high-performing team of sales professionals, providing coaching and performance feedback for continuous improvement.
Started as Communication Trainer and Moved as Contentanalyst
Accenture Pvt Ltd
Bangalore
01.2011 - 05.2018
- Provided coaching on presentation skills, increasing participants'' confidence and effectiveness in public speaking.
- Implemented feedback assessments to measure progress and adapt training methodologies accordingly.
- Collaborated with clients to identify specific communication needs and develop customized solutions.
- Evaluated participant performance through assessments, identifying areas of growth and providing constructive feedback.
- Designed informative materials and resources to support ongoing learning and development after training completion.
- Developed tailored curriculums for diverse audiences, resulting in effective learning experiences.
Sarted as Customer Service Advisor and Promoted Astrainer
First Source
Bangalore
04.2003 - 10.2010
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
Education
Bachelor Of Commerce - Ecommerce
University of Madras
Madras10.2004
Skills
Staff Training and Development
Sales management
Staff Management
Customer Service
Process Improvement
Business Development
Positive Attitude
Team Development
Training and Development
Written Communication
Self Motivation
Analytical Skills
Staff Development
Excellent Communication
Performance Tracking and Evaluation
Customer Relationship Management
Organizational Skills
Staff Training
Timeline
Zonal Manager
Samruddhii Credit Co-operative Society Ltd
09.2017 - Current
Started as Communication Trainer and Moved as Contentanalyst
Accenture Pvt Ltd
01.2011 - 05.2018
Sarted as Customer Service Advisor and Promoted Astrainer
First Source
04.2003 - 10.2010
Bachelor Of Commerce - Ecommerce
University of Madras