Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Hobbies and Interests
Timeline
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ANJALI SINGH

New Delhi

Summary

Dynamic Product Manager with a proven track record at Spinach21, driving a 40% increase in user retention through strategic A/B testing and user research. Skilled in Agile methodologies and feature prioritization, I excel in cross-functional collaboration and mentoring teams to enhance customer experiences and deliver impactful solutions.

Overview

6
6
years of professional experience

Work History

Product Manager

Spinach21
04.2022 - Current
  • Built and launched a B2C digital fitness marketplace (app & web), increasing retention by 40%
  • Conducted 100+ user interviews and A/B tests, reducing churn by 18% and improving adoption
  • Wrote PRDs, prioritized features using RICE/impact-effort methods, and aligned roadmap with OKRs
  • Managed Agile sprints, achieving 95% sprint goal success rate
  • Collaborated across design, engineering, and business teams for timely feature delivery

Senior Advisor

Accenture
Gurugram
04.2021 - 03.2022
  • Led 50+ surveys and 10+ A/B tests to enhance digital workflows and customer satisfaction
  • Introduced automation flows to reduce ticket handling time and improve service efficiency
  • Partnered with engineering to refine CX solutions; reduced escalations and improved NPS
  • Prioritized proposals based on ROI, enabling 15% budget savings across multiple accounts

Sr. Customer Experience Executive

Coroloto Pvt. Ltd.
06.2019 - 03.2021
  • Built and scaled a real-time feedback loop that boosted satisfaction and reduced turnaround time
  • Reduced customer resolution time from 72 to 43 hours with CRM enhancements
  • Analyzed 500+ customer cases, removing key friction points and improving repeat business by 30%
  • Mentored 10+ team members in customer-first thinking and workflow optimization

Education

B.Sc. - Mathematics

St. Aloysius College
Jabalpur
01.2019

Skills

  • Product Strategy
  • Agile (Scrum)
  • User Research
  • A/B Testing
  • Jira
  • Trello
  • Airtable
  • Feature Prioritization (RICE)
  • PRD Writing
  • UX Collaboration
  • Google Analytics
  • Roadmapping

Accomplishments

  • Represented India at NCC Youth Exchange Program (Vietnam, 2018)
  • Director General NCC Commendation Card holder
  • State-level Silver Medalist in Swimming
  • Certified in Computer Science

Hobbies and Interests

  • User psychology
  • Fitness & wellness
  • Product innovation
  • Travel & cultures
  • Continuous learning

Timeline

Product Manager

Spinach21
04.2022 - Current

Senior Advisor

Accenture
04.2021 - 03.2022

Sr. Customer Experience Executive

Coroloto Pvt. Ltd.
06.2019 - 03.2021

B.Sc. - Mathematics

St. Aloysius College

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ANJALI SINGH