Anjelene Antonette Bosco
Chennai
Summary
Meticulous Assistant Manager – Retail Banking Operations with 2 years of practical experience in banking operations, credit card processing, customer service excellence, Cibil report correction, compliance, and cross-functional coordination. Experience in driving operational efficiency and delivering exceptional service in retail banking, ready to support strategic business objectives.
Overview
3
3
years of professional experience
Work History
Assistant Manager - Retail Banking Operations
Axis Bank
Chennai
02.2024 - Current
- Managed end-to-end retail banking operations, ensuring seamless execution of back-office activities to support customer satisfaction.
- Achieved 100% accuracy in processing high-volume financial transactions within established turnaround times.
- Ensured compliance with RBI guidelines, KYC, and AML norms, maintaining audit and risk-control standards.
- Acted as key point of contact for escalated customer issues, delivering timely resolutions.
- Handled credit card operations, providing onboarding support and resolving customer issues.
- Processed 30-40 premium customer inquiries daily across email, addressing various service requests.
- Collaborated with sales, operations, and compliance teams to enhance business growth and operational efficiency.
- Prepared MIS reports and tracked operational metrics to support data-driven management insights.
Career Guidance Specialist & Online Marketing Strategist
Dillinger Consultants
Chennai
06.2023 - 11.2023
- Facilitated onboarding and advisory sessions to enhance international education pathways for students.
- Provided comprehensive support during application and visa processes through guidance and training.
- Analyzed client needs to deliver tailored solutions and services, improving overall client satisfaction.
- Developed content strategies and improved communication workflows based on engagement data analysis.
- Created content and managed social media channels to support marketing initiatives, increasing engagement and visibility.
- Coordinated project meetings to ensure stakeholder alignment and effective communication.
Education
Master of Commerce -
Loyola College of Education
Chennai01.2023
Bachelor of Commerce -
Stella Maris College
Chennai01.2021
Skills
- Relationship management and CRM reporting
- Issue resolution and escalation
- Cross-functional collaboration
- Communication skills
- Oracle database management
- Client satisfaction strategies
- Credit card operations
- Regulatory compliance and KYC/AML
- Management information systems
- Team support and supervision
Accomplishments
Mountain Mover Award, NPS, and CQ - For the month of October 2024.
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Timeline
Assistant Manager - Retail Banking Operations
Axis Bank
02.2024 - Current
Career Guidance Specialist & Online Marketing Strategist
Dillinger Consultants
06.2023 - 11.2023
Master of Commerce -
Loyola College of Education
Bachelor of Commerce -
Stella Maris College