Reading Books
Hi, I’m
Ankur Bakshi
Desktop Support Engineer
Lucknow
Summary
Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Overview
5
years of post-secondary education
Work History
wiproLucknow
Desktop Support Engineer
11.2019 - 04.2020
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
- Designed tailored engineering solutions for customers based upon key requirements.
Education
Janata Inter CollegeAsidhawa Chetia Siddharth Nager
High School Diploma
04.2001
Csjm Kanpur UniversityKanpur
Bachelor of Arts from Sociology Education
04.2008 - 12.2012
UptechLucknow
Adcac from Excel Word Powerpoint Tally Taxation
04.2001
AptecLucknow
Vidhya from Ms Office 2007
04.2001
NieletNew Delhi
CCC from Computer Basic
04.2001
JetkingLucknow
Jetking Certified Hardware And Networking Engineer from Hardware Ccna Networking Operating System Etc
04.2001
Interests
Timeline
Desktop Support Engineer
wipro
11.2019 - 04.2020
Csjm Kanpur University
Bachelor of Arts from Sociology Education
04.2008 - 12.2012
Janata Inter College
High School Diploma
04.2001
Uptech
Adcac from Excel Word Powerpoint Tally Taxation
04.2001
Aptec
Vidhya from Ms Office 2007
04.2001
Nielet
CCC from Computer Basic
04.2001
Jetking
Jetking Certified Hardware And Networking Engineer from Hardware Ccna Networking Operating System Etc
04.2001
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