Ankur Keshari

Product Manager - DataMime | AI First platform

• Conduct customer interactions to gather pain-points/ expectations, prepare PRDs and suggest feature prioritization.
• Created user stories, build product backlog and define product roadmap, using customer feedbacks, competitive
  landscape and impact-effort matrix and drive feature development and adoption.
• Implemented Google Analytics to understand website performance and churn & bounce rate for traffic measurement.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Achievements:
  ✓ Assisted with major product updates; scaled total user count of 100K+ worldwide.
  ✓ Reduction of freelancers payment distribution cycle by 75% and disbursement time from 30 days to 7 days.
  ✓ Released product videos that highlight platform’s USPs and eases customer journeys. ✓ Reduction of customer support ticket volume by 30% and support resolution time from 7 days to 4 days.

Product Analyst – DataMime | Full Time
• Worked as Product Analyst for DataMime – onboarded 11 partners to collaborate on sharing freelancing resources.
• Conducted market research, discussions/ negotiations with potential partners, & drafted onboarding formalities.
• Designed end-to-end prototype (UX) of the portal defining the user journey and indicating key matrices.
• Collaborated with various stakeholders including legal team to establish terms to collaboration and pricing.

Project Support Manager - Microsoft UHRS & Cortana | Full Time

• Led a team of 12 to provide end-to-end support to crowdsourcing services garnering more than USD 5mn revenue.
• Provided end-to-end support for the Speech collection project enabling a revenue of USD 1 Mn.

• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.

• Collaborated with customers to define systems engineering technical specifications and design parameters.
• Generated financial report using SQL programming language for Oversees clients.
• Monitored technical integrity of assigned work orders and deliverables.