Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic
Anmol Singh

Anmol Singh

New Delhi

Summary

I have an experience of 2+ years as Customer Service Associate with Service delivery functions. Led effective training sessions along with the Trainer for the team members on specific queues. Remained a Best Performer and got recognized multiple CFU All hands connect led by the Senior Leadership.

Overview

4
4
years of professional experience

Work History

Senior Associate

Openreach
02.2023 - Current
  • Handling multiple queues and orderss within ES Routing Solution.
  • Meeting the process KPIs.
  • Collaborated with engineers to support functions across various departments.
  • Delivered consistent support for seniors and resolved operational issues.
  • Identified and resolved engineers needs promptly and efficiently.
  • Provided exceptional services, resolving queries promptly to maintain high satisfaction levels.
  • Managed engineers relationships, organizing regular meetings, discussing ongoing projects and future needs.
  • Trained and mentored junior administrative team members in procedures.
  • Ensured quality control processes, maintaining high standards for project deliverables and service levels.
  • Led training sessions for junior associates, enhancing team skills and performance.
  • Addressed concerns or complaints by working with staff and partners in identifying problems and crafting solutions.
  • Collaborated with cross-functional teams to deliver project requirements on time and within budget.

Assistant Leader

Yakult Danone India
09.2021 - 06.2022
  • Assistant leader in Modern trade (Retail Sales). Led a team of 20+ Sales Executives and managed 100+ Retailers.
  • Managed budget planning and forecasting for implementing target sales strategy.
  • Identified new product opportunities and spearheaded the Go To Market strategy for same.
  • Collected market insights and reported to management periodically.
  • Responsible for fair market area outcome.

Education

PGDM -

Jagannath International Management School
New Delhi

BBA -

IITM
Janakpuri

XII -

Patrachar Vidhyalaya

X -

Guru Tegh Bahadur 3rd Centenary Public School

Skills

  • Process improvement
  • Quality control
  • Customer service
  • Cross-functional collaboration
  • Employee training
  • Time management
  • Multitasking Abilities
  • Management support
  • Leadership qualities
  • Client relationship management

Accomplishments

  • Gold medalist in national mathematics and computer Olympiad.
  • Member of Marketing Club.
  • Member of National Service Scheme.
  • Published Research Paper in International Journal of Scientific Research.
  • Rewarded multiple times for topping the Scorecard.

Personal Information

Date of Birth: 06/29/97

Timeline

Senior Associate

Openreach
02.2023 - Current

Assistant Leader

Yakult Danone India
09.2021 - 06.2022

PGDM -

Jagannath International Management School

BBA -

IITM

XII -

Patrachar Vidhyalaya

X -

Guru Tegh Bahadur 3rd Centenary Public School

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Anmol Singh