Antima Singh
Pratapgarh
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Muthoot Finance Ltd
Varanasi
11.2019 - 05.2021
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Built rapport with customers through courteous and professional communications.
Education
M.Sc. - Zoology
Veer Bahadur Singh Purvanchal University
Jaunpur, IN-UP01-2021
B.sc - Biology, Chemistry, Biotech
Mahatma Gandhi Kashi Viyapeeth
Varanasi, UP01-2019
Intermediate - Biology
U.P. Board
Varanasi, UP01-2016
High School - Maths
U.P. Board
Varanasi, UP01-2014
Skills
- Customer engagement
- Relationship building
- Query management
- Product knowledge
- Communication strategies
Timeline
Customer Care Executive
Muthoot Finance Ltd
11.2019 - 05.2021
M.Sc. - Zoology
Veer Bahadur Singh Purvanchal University
B.sc - Biology, Chemistry, Biotech
Mahatma Gandhi Kashi Viyapeeth
Intermediate - Biology
U.P. Board
High School - Maths
U.P. Board