ANUP SINGH
Gurgaon
Summary
Dynamic operations leader with a proven track record at BharatPe, excelling in vendor management and business analytics. Spearheaded the launch of an automated order fulfillment process, enhancing efficiency and reducing turnaround time significantly. Adept at stakeholder engagement and strategic planning, driving impactful results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager - Operations
BharatPe
01.2021 - Current
- Orchestrated the successful pivot, launch, and rapid scaling of an optimized, automated order fulfillment process in collaboration with partners, catering to SMEs across India.
- Enhanced the efficiency of the return process for POS and Soundbox devices by optimizing the courier service, resulting in improved capacity for picking up returns.
- Leading a cross-functional team of product, operations, and external logistics/service partners to ensure seamless onboarding, usage, and support for merchants.
- Responsible for strategic analytics to identify process gaps and carry out initiatives for improvement, improved overall speaker service and replacement TAT from 15 days to 6 days in a quarter.
- Recovery of Inactive Devices: Built an automated process to recover inactive devices from the merchants (POS and Soundbox) by categorizing different cohorts.
- Managing various vendors for different roles to carry out day-to-day operations in a seamless manner.
- Managed the end-to-end QR operations process for BharatPe, covering inventory procurement, TAT management, and QR deployment and activation.
Associate
Randstad India
01.2020 - 01.2021
- Onboarded vendors to facilitate transportation services across Delhi and NCR.
- Managed multiple vendors to ensure timely vehicle availability.
Education
BBA - Logistics and Supply Chain Management
UNIVERSITY OF PETROLEUM AND ENERGY STUDIES
01.2019
XII -
DOON PRESIDENCY SCHOOL
01.2016
X -
DOON PRESIDENCY SCHOOL
01.2014
Skills
- Vendor management
- Operational planning
- Stakeholder engagement
- Business analytics
- SQL proficiency
- Asset management
- Procurement strategies
Languages
- Hindi
- English, Fluent
- Hindi, Fluent
Timeline
Assistant Manager - Operations
BharatPe
01.2021 - Current
Associate
Randstad India
01.2020 - 01.2021
BBA - Logistics and Supply Chain Management
UNIVERSITY OF PETROLEUM AND ENERGY STUDIES
XII -
DOON PRESIDENCY SCHOOL
X -
DOON PRESIDENCY SCHOOL