Arijit Guha
KOLKATA
Summary
Detail-oriented Process Associate with over 1.6 years of experience in optimizing workflow processes and enhancing operational efficiency. Skilled in data analysis, documentation, and cross-functional collaboration to ensure seamless process execution. Successfully implemented a process improvement initiative that reduced operational costs by 15% and improved turnaround time by 20%. Adept at using process management tools and committed to maintaining high-quality standards. Seeking to leverage expertise in a dynamic environment to drive process excellence and contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Process Associate
Marble Box Solutions LLP
KOLKATA
03.2022 - 03.2023
- Participated in regular team meetings and provided input on ways to improve existing processes.
- Monitored performance metrics to measure process effectiveness.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Identified needs of clients promptly and efficiently.
- Organized client meetings to provide project updates.
- Maintained positive working relationship with fellow staff and management.
Chat Support Executive
Tech Mahindra
KOLKATA
08.2020 - 01.2021
- Identified potential problems and suggested solutions to customers.
- Communicated proactively with customers regarding their inquiries or concerns.
- Investigated cases that require further research or escalation to other departments.
- Followed up with customers after each interaction to ensure complete satisfaction.
- Identified trends in customer feedback and reported them to management team.
- Ensured compliance with relevant policies, procedures, and regulations when providing support services.
- Analyzed customer service trends to determine areas of improvement within the organization.
Freelancer
Data entry
KOLKATA
01.2024 - Current
- Checked source documents against entered data to ensure accuracy.
- Verified accuracy and completeness of data entry into the database system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Compiled reports based on gathered information.
- Prepared summaries of daily work completed for review by supervisors.
Education
High School Diploma -
Regent Institute Of Science And Technology
Barrackpore04-2019
Higher Secondary - Science Education
Ramkrishna Vivekananda Mission
Barrackpore01-2015
Skills
- Customer Support
- Process Improvement
- Time management abilities
- Active Listening
- Data Analysis
- Written Communication
- Adaptability and Flexibility
- Process Analysis
- Time Management
- Problem-Solving
- Teamwork and Collaboration
Accomplishments
- Inter School Football Tournament Champion'2013
- Inter College Football Tournament Runners up'2018
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Freelancer
Data entry
01.2024 - Current
Process Associate
Marble Box Solutions LLP
03.2022 - 03.2023
Chat Support Executive
Tech Mahindra
08.2020 - 01.2021
High School Diploma -
Regent Institute Of Science And Technology
Higher Secondary - Science Education
Ramkrishna Vivekananda Mission
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