ARINDAM BOSE
SENIOR PROCESS ASSOCIATE
Kolkata
Summary
Accomplished Senior Process Associate at TATA CONSULTANCY SERVICES, adept in process documentation and fostering teamwork. Spearheaded critical projects, achieving enhanced performance metrics. Skilled in MS Office and AWD Tools, with a proven track record in mentoring teams and driving efficiency improvements. Demonstrates exceptional problem-solving aptitude and communication skills, ensuring high-quality customer service outcomes.
Overview
7
7
years of professional experience
Work History
Senior Process Associate
TATA CONSULTANCY SERVICES
04.2022 - Current
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.
- Analyzed data trends to recommend data-driven decisions that led to enhanced performance metrics.
- Worked as a Subject Matter Expert in the team.
Customer Care Executive
TRANSAK
02.2022 - 04.2022
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Senior Customer Service Representative
Concentrix
12.2017 - 01.2022
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
Bachelor of Arts - English Literature
WEST BENGAL STATE UNIVERSITY
Barasat, India 04.2001 -
Skills
Verbal and written communication
Process Documentation
Calculations and analysis
Experienced with MS Office, AWD Tools, Mainframe
Teamwork and Collaboration
Effective Communication
Problem-solving aptitude
Accomplishments
Received award as the BEST PERFOMER OF THE MONTH twice and BEST PERFORMER OF THE YEAR once.
Cleared IDP and worked as QUALITY AND TRAINER
Worked as SUBJECT MATTER EXPERT in present project with TCS.
Languages
Bengali
Advanced (C1)
English
Advanced (C1)
Hindi
Advanced (C1)
Photography, Movies
Love to watch movies, specially thrillers, detective movies and web series.
I am an amateur photographer and love to do wildlife photography and landscape.
Timeline
Senior Process Associate
TATA CONSULTANCY SERVICES
04.2022 - Current
Customer Care Executive
TRANSAK
02.2022 - 04.2022
Senior Customer Service Representative
Concentrix
12.2017 - 01.2022
Bachelor of Arts - English Literature
WEST BENGAL STATE UNIVERSITY
04.2001 -
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