Arjun Panicker
Mumbai
Summary
Highly skilled HR professional with over seven years of experience in HR operations. I am a versatile and detail-oriented professional, dedicated to optimizing HR processes and driving organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Service Delivery Analyst
Accenture
Mumbai
06.2021 - Current
- Performed background checks, drafted and issued offer letters and employment contracts, created and maintained employee records in HCM, managed new hire paperwork (including state and wage forms, stakeholder notifications), and processed Form I-9 for U.S. hires, while supporting onboarding across the U.S., EMEA, and Asia regions.
- Managed the referral program and executive bonus process, ensuring timely approvals and accurate payments.
- Contributed to the design and enhancement of the preboarding and onboarding portal, improving the new hire experience.
- Supported the client in testing and implementing the Avature ATS, enabling seamless system adoption.
- Participated in a Value Stream Mapping Project to identify non-value-added steps and bottlenecks, driving process efficiency improvements.
- Delivered monthly hiring and onboarding insights to the client, covering hires processed, I-9 completions, failed hires, start date changes, and contract conversions.
- Owned reporting activities including 3x3 reports, DMS, SLA analysis, DSAT analysis, Capacity Estimation and Accuracy Analysis, supporting data-driven business reviews.
- Assisted the team lead in preparing performance scorecards to evaluate individual contributions.
- Trained new resource, and conducted PKTs to build team capability and ensure seamless process execution.
- Gained cross-functional exposure by supporting the U.S. Leave of Absence process to expand HR operations expertise.
Analyst
Alight/Wipro
Mumbai
07.2018 - 06.2021
- Utilized the ACT tool in SAP to pull and analyze payroll reports, identifying and rectifying errors before payroll runs, while managing Workforce Administration (WFA) actions, including correcting employee information.
- Worked on payroll defensive queries, and managed post-payroll amount validation reports to ensure accuracy and compliance.
- Coordinated and processed off-cycle payments for employees, ensuring timely and accurate transactions.
- Consistently achieved daily productivity targets while ensuring compliance with client Service Level Agreements (SLAs).
- Contributed to process improvement by analyzing issues, proposing solutions, and suggesting ideas for process automation.
- Conducted training sessions and assessments for new hires, and performed internal audits for both new and tenured team members to ensure continuous process compliance.
Associate
Yashaswi (WNS)
Mumbai
08.2017 - 05.2018
- Managed and resolved 13 customer complaints promptly and efficiently, consistently achieving high levels of customer satisfaction.
- Collaborated with cross-functional teams to address and mitigate high volumes, ensuring seamless operations during peak periods.
Education
Bachelor of Commerce - Banking And Insurance
South Indian Association
Dombivali-Mumbai, India05-2017
H.S.C - Commerce
South Indian Association
Dombivali-Mumbai, India04-2014
S.S.C -
South Indian Association
Dombivali-Mumbai, India04-2012
Skills
- Problem solving
- Excellent communication
- Decision making
- Teamwork and collaboration
- Flexible and adaptable
- Team building
- Proficient in SAP SuccessFactors, Oracle Cloud, Avature, Peoplesoft, HireRight, Actimize, FCRM and Guardian Law Logix/Equifax applications, demonstrating expertise in human capital management, background check and legal applications
- Proficient in using ticketing tools like Nirvana, Siebel and Zendesk
- Proficient in basic Microsoft Office tools for creating and managing documents, spreadsheets, and presentations
Certification
- SHRM Recruitment Essentials Certificate Program: This certification signifies my expertise in the field of recruitment, highlighting my knowledge of essential principles and practices in talent acquisition
- Workday 101 Certification: Gained foundational knowledge of Workday's functionalities, specifically tailored to HR operations
Accomplishments
- Wipro - Recognized with Shimmer award in April 2019
- Wipro - Recognized with Blaze award in October 2020
- Accenture - Star of Business Award Q1 FY22
- Accenture - Star of Business Award Q3 FY23
- Accenture - Star of Business Award Q1 FY24
- Accenture - Star of Business Award Q1 FY25
- Accenture - Power Team Award Q1 FY25
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Timeline
HR Service Delivery Analyst
Accenture
06.2021 - Current
Analyst
Alight/Wipro
07.2018 - 06.2021
Associate
Yashaswi (WNS)
08.2017 - 05.2018
Bachelor of Commerce - Banking And Insurance
South Indian Association
H.S.C - Commerce
South Indian Association
S.S.C -
South Indian Association