Arun Vignesh
Summary
Dynamic Cluster Manager with an MBA and engineering background, renowned for enhancing productivity and achieving operational excellence. Expertise in strategic planning, marketing, and team leadership facilitates the successful execution of complex projects. Strong communication and decision-making skills consistently drive outstanding results. Career objectives include leveraging these competencies to advance future initiatives and foster organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cluster Manager
Aditya Birla Health Insurance
01.2023 - Current
- Generated over 200 group health insurance quotes with 85% conversion rate, resulting in 170 new policies
- Successfully managed a portfolio of 20+ brokers, achieving 97% retention rate & driving 10% of overall revenue
- Surpassed revenue targets by 15% by providing tailored health insurance solutions to meet diverse client needs
- Acquired ₹2.5 crores in new business through a client referral program that generated 8 qualified leads
- Played a key role in onboarding Colgate, Visa and Mondelez in Q4, increasing client portfolio by 20%
Growth and Strategy Intern
Trust Lab Diagnostics
04.2023 - 06.2023
- Spearheaded the development and implementation of SOPs for three crucial departments i.e., Supply Chain Management, Logistics & Procurement, resulting in 15% increase in the operational efficiency
- Employed quantification techniques to show a compelling ROI of 120% from the implemented SOPs
- Assisted in forecasting future demand for products based on past data, market trends, and external factors
- Conducted in-depth analysis of the B2B competitive landscape with insights from Statista, SEMrush proposed a shift to a cost-based pricing strategy which reduced customer acquisition cost by 12%
- Achieved a 25% improvement in profit margin with the new pricing model in trail run
Customer Service Associate
Amazon
08.2018 - 03.2019
- Implemented a new resolution library, reducing average call time by 20% boosting productivity
- Resolved 17000+ calls & 6000 critical emails, exceeding expectations and driving high customer satisfaction
- Managed 2,500+ customer queries during the 'Great Indian Festival' sale, increasing efficiency by 45%
- Piloting as one of the four team members in the triumphant launch of Amazon Pay Later in India
- Delivered record-breaking customer satisfaction during peak sales times, as seen by 100% ratings
ATC and CNS Intern
Coimbatore International Airport
03.2017 - 05.2017
- Collaborated effectively with 10+ seasoned Air Traffic Control (ATC) and Communication, Navigation, Surveillance (CNS) professionals, gaining invaluable insights into the intricate work dynamics and challenges
- Conducted analysis of real-time systems, including the DVOR, to identify and address shortcomings, focusing on ensuring the system's accuracy reached the critical 100% benchmark to mitigate high-risk threats
- Developed 5 innovative courses of action to achieve flawless functioning & enhance overall operations
Education
MBA - Marketing & Strategy
IIM Sambalpur
04-2024
B. E - Electronics And Communications Engineering
KGISL Institute of Technology
11-2020
Adv. Dip in VLSI Phy.Design -
NIELIT
Calicut01.2019
Skills
- MS Office
- Excel
- Power BI
- R
- C
- Polyglot
- Cross-functional coordination
- Corporate communications
- Marketing strategy
- Negotiation and conflict resolution
Achievementsandinterests
Qualified till the final round, Amazon Customer Excellence Challenge among 10000+ participants in 2022., Secured top honors in both an intra-college singing competition, besting 25 participants, and an inter-college singing competition, outshining over 90 students from diverse colleges from 2015 to 2018., Awarded 'A' certificate in the NCC junior division with 3+ National Camps experience in 2011.
Projects
Strategic Management, Designed a go-to-market strategy for Tata Motors' EVs, leveraging market research, competitive analysis and data to optimize portfolio, pricing, campaigns, and regional expansion across India, Europe, and China. Digital Marketing, Developed a digital marketing strategy for Nike's 'You can't stop us' campaign using Google Analytics, SEMrush to optimize multi-channel execution, influencer partnerships to drive engagement in key markets.
Skillsandcertifications
- MS Office, Excel, Power BI, R, C, C++, Polyglot, 2023
- SIX Sigma Green Belt, 2023
- Embedded System, 2017
- VLSI Design, 2016
Positions Of Responsibility
- IIM Sambalpur, Coordinator, Career Development Committee, 08/2022, 11/2022, Empowered over 200 peers by fostering their career growth through skill development initiatives., Initiated the meticulous curation and maintenance of an extensive repository, housing comprehensive analysis reports from over 150 firms and major industries., Coordinated interviews and other industry-standard placement activities to enhance engagement.
- KGISL Institute of Technology, Class representative and Cultural Coordinator, Department of ECE, 06/2015, 06/2018, Organized the technical events as a head of PR, with the participation of about 20 different colleges.
Certification
- Six sigma green belt
- Google analytics
Timeline
Growth and Strategy Intern
Trust Lab Diagnostics
04.2023 - 06.2023
Cluster Manager
Aditya Birla Health Insurance
01.2023 - Current
Customer Service Associate
Amazon
08.2018 - 03.2019
ATC and CNS Intern
Coimbatore International Airport
03.2017 - 05.2017
MBA - Marketing & Strategy
IIM Sambalpur
B. E - Electronics And Communications Engineering
KGISL Institute of Technology
Adv. Dip in VLSI Phy.Design -
NIELIT
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