ARYAN JOSHI

• Led cross-functional teams for successful delivery of high-quality software solutions within tight deadlines.
• Improved customer satisfaction by effectively communicating with stakeholders and ensuring timely resolutions to their concerns.
• Mentored junior team members to enhance their technical skills and ensure timely task completion.
• Streamlined project workflows by implementing agile methodologies, enhancing team productivity and reducing overall project completion time.

NDS (NovelVox Designer Studio): Call Center Finesse Agent Desktop Gadget Designing and Development(FGD) Research and Development, used in various Customer Center Platforms for UCCE and UCCX (CISCO), Salesforce,Genesys, Avaya,Five9 and EPIC CTI Connector.

Leading team to accomplish project tasks, timelines, and achieve business goals by understanding a project’s scope and create documents for project requirements

Conduct project meetings to communicate individual roles, project expectations, and ensure that all project team members have the tools and training required to perform effectively

Monitor projects on a regular basis, evaluating progress and quality, and managing issue resolution process to ensure corrective actions are taken.

• Technology used: Developed using JSP and Servlets, J2EE, Javascript,Spring Framework, MySQL, jQuery, RESTful and SOAP API, Web Development
• Finesse Gadget Designer (NDS) is a drag and drop Finesse Gadget builder, designed for Contact Centers to fully customize their gadgets to match their business requirements

• Developed detailed project plans, outlining tasks, milestones, and deadlines to keep teams on track for success.
• Maintained up-to-date knowledge of industry trends and best practices in order to enhance overall effectiveness in managing projects successfully.
• Coordinated cross-functional teams to meet client requirements and achieve project objectives.
• Ensured adherence to quality standards by implementing rigorous quality assurance processes during all phases of project execution.

NDS (NovelVox Designer Studio): Call Center Finesse Agent Desktop Gadget Designing and Development(FGD) Research and Development, used in various Customer Center Platforms for UCCE and UCCX (CISCO), Salesforce,Genesys, Avaya,Five9 and EPIC CTI Connector.

• Technology used: Developed using JSP and Servlets, J2EE, Javascript,Spring Framework, MySQL, jQuery, RESTful and SOAP API, Web Development
• Finesse Gadget Designer (NDS) is a drag and drop Finesse Gadget builder, designed for Contact Centers to fully customize their gadgets to match their business requirements

Client Name: Axis Bank

IBM FileNet: TradAx Development and Implementation i.e. Business Process Workflow System (Business, User , Operations) administrators used to automate Trade Finance Transactions.

Custom API Development: Third Party Integration to generate case in TradAx application, API validation and authentication, SSO implementation, monitoring and triggered notifications.

TradAx Dashboard: Independent in-house development to monitor cases generated in TradAx with business related snapshot details for quick overview. 3 level of workflow including user roles,charts,bar,repor export options and multiple analysis tools system to approve or reject or monitor.

• Technology used: Developed using Springboot,STS,JSP and Servlets, J2EE,Oracle DB, jQuery, RESTful and SOAP API, Web Development,J2SE, jQuery Mobile, Fusion Charts XT, Android, Oracle11g,Chart JS and Case Manager V5.3.1.

Client Name: Axis Bank

INTELLECT Dashboard i.e. Created Enterprise level TAT Monitoring System with 3 level of workflow including charts,bar and multiple analysis tools system to approve or reject or monitor.
INTELLECT Enterprise Application and Mobile i.e. Business Process Workflow System (Business, User , Operations) administrators used to automate Trade Finance Transactions. Migration plan for existing process to TradAx Application.

FINACLE: Core banking appication: Support, backend scripting and customization menu options.

Custom API development: Various third party integration with multi layer authentication tools.

• Technology used: Developed using JSP and Servlets, J2EE, MySQL,Oracle DB, jQuery, RESTful and SOAP API, Web Development,J2SE, Struts2, jQuery Mobile, Fusion Charts XT, Android, Oracle11g,Chart JS.

Client Name: Axis Bank

INTELLECT Enterprise Application i.e. Business Process Workflow

System (Business, User , Operations) administrators used to

automate Trade Finance Transactions.
INTELLECT Mobile Application i.e. Mobile Application for Business team to give approvals for various products and designed dashboards for all products user role wise.

It increased the availability of the intellect and decreased Turnaround Time for the Business team for processing transactions, developed dashboards for easy monitoring of transactions.

FINACLE: Core banking appication: Support, backend scripting and customization menu options.

• Technology used: Developed using JSP and Servlets, J2EE, MySQL,Oracle DB, jQuery, RESTful and SOAP API, Web Development,J2SE, Struts2, jQuery Mobile, Fusion Charts XT, Android, Oracle11g.

Client Name: Axis Bank

CISCO Finesse Agent Desktop Gadget Designing and

Development(FGD) Research and Development, used in various Customer Center Platforms for UCCE and UCCX (CISCO)

Client Name: JIO by Reliance India Pvt. LTD.

NovelVox Chatbot :For client queries and interaction

• Technology used: Developed using JSP and Servlets, J2EE, MySQL, jQuery, RESTful and SOAP API, Web Development and
• Finesse Gadget Designer is a drag and drop Cisco Finesse Gadget builder, designed for Contact Centers to fully customize their gadgets to match their business requirements.

INTELLECT Enterprise Application i.e. Business Process Workflow System (Business, User , Operations) administrators used to Automate Trade Finance Transactions.

INTELLECT Mobile Application i.e. Mobile Application for Business team to give approvals for various products and designed dashboards for all products user role wise.

FINACLE: Core banking appication: Support, backend scripting and customization menu options.

AUTOREC i.e. The OCR Engine: Autorec is an Optical Character Reader [OCR] enabled Software Robot

Participate during requirement gathering & developing the Project based on users Input.

Planning and Prioritization of the work.

• Technology used: Developed using JSP and Servlets, J2EE, MySQL, jQuery, Display tag API, Web Development, Developed in integration with intellect to save man hours and make the system more intelligent implementing AI, Increasing Import Collection Bill Lodgment cases and increasing bank business.