Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Timeline
Generic
ASHWINI NAYAK

ASHWINI NAYAK

Bangalore

Summary

Dynamic Customer Solutions Manager with 12 years of expertise in program management, customer advisory, and consultative selling. Proven track record in enhancing customer relationship management and driving post-sales service adoption, resulting in accelerated value realization. Adept at leading high-impact projects within a strong matrix organization, utilizing project management best practices to align cross-functional teams and deliver complex initiatives across various sectors. Committed to developing strategic solutions that elevate customer satisfaction and drive operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Customer Solutions Manager

Amazon Web Services
Bangalore
01.2024 - Current
  • Facilitated the adoption of post-sales services to enhance customer satisfaction, accelerated realization of value through effective use case implementation, driven and accelerated Migration Acceleration program ( MAP 2.0 ) by providing a seamless migration experience through effective mechanisms thereby enabling faster Go to Market.
  • Supported customers in deploying new AWS solutions and driving innovation.
  • Utilized Program Management skills to interface with and influence multidisciplinary teams, including sales, solutions architecture, support, product, professional services, partners.
  • Balanced technical proficiency with customer-centric approach to ensure AWS customers' success.
  • Collaborated with customer, AWS, and partners to drive effective execution of business strategies.
  • Acted as Trusted Cloud advisor to assist customers with IT and Business challenges.
  • Collaborated with Specialist Solution Architects and Training & Certification team to conduct Enablement sessions for customers on various Cloud topics for enhanced understanding of aws services for adoption.
  • Serve as customer's advocate within AWS, ensuring accurate communication of their vision to leadership.

Cloud Migrations Program Management Lead

Kyndryl
Bangalore
09.2017 - 12.2023
  • Spearheaded planning and execution of critical data center migrations for scalable solutions.
  • Directed multiple Cloud Migration projects targeting diverse client bases in Europe.
  • Specialized in discovery, migration planning, migration execution for projects.
  • Accomplished cloud transition of on-premise midrange applications for global customer.
  • Managed IT infrastructure and cloud transformation projects with varying complexities.
  • Specialized in driving server, database, and storage migrations across multi-cloud environments.
  • Developed and implemented project issue escalation and resolution processes.
  • Prepared detailed project documentation.
  • Facilitated effective stakeholder engagement.
  • Guided teams towards achieving goals by recognizing excellence in performance.
  • Ensured timely project completion through effective coordination with internal and external stakeholders.
  • Tracked and reported accurate project status, managed risk and variances.
  • Executed projects within established timelines, scope, and budget.

Change Management – Subject Matter Expert

IBM
Bangalore
12.2015 - 08.2017
  • Managed comprehensive change processes for several UKI clients.
  • Responsible for end to end process setup and continuous improvements
  • Led Service Improvement process activities for multiple Critical Global projects with successful outcomes.
  • Chaired Pre-CAB, E-CAB, and CAB review meetings.
  • Collaborated with Process Owner to identify key process improvements.
  • Monitored all change implementations to ensure adherence to agreed processes.
  • Facilitated skill gap closure training sessions throughout IBM DC, India.

Asset Manager

Synova Innovative Technologies Private Limited
Bangalore
03.2014 - 07.2015
  • Maintained and updated IBM systems with accurate asset information.
  • Executed Asset Data cleanup activities to ensure data integrity.
  • Handled inventory management and processed hardware maintenance contracts.

Procurement

Synova Innovative Technologies Private Limited
Bangalore
03.2014 - 07.2014
  • Carried out precise procurement for Data Centers supporting MSD Clients.
  • Managed procurement of servers including P-Series and X-Series.
  • Generated and delivered weekly and monthly MIS reports on process and productivity.

Graduate Apprentice Trainee

Bosch Limited
Bangalore
11.2011 - 11.2012
  • Trained in Design & Development team, processing the 'Hardware maintenance contract, Manufacturing department (Shop floor experience), Manufacturing process of Common Rail Fuel Injection Pumps and Value stream mapping
  • Developed expertise in Lean manufacturing techniques.
  • Trained in sales, marketing, and business development strategies.

Education

B.E - Mechanical Engineering

Srinivas Institute of Technology
Mangalore
03.2011

12th PU Board -

Canara PU College
Mangalore
02.2007

10th S.S.L.C -

Karnataka State Board

Skills

  • Customer relationship management
  • Consultative Selling
  • Cloud Consultant
  • Cloud Project Management
  • Project Governance (End to End)
  • On Prem to Cloud Migrations & Modernization
  • Infrastructure Delivery
  • Escalation management
  • Risk Management
  • Stakeholder management
  • Resource Management
  • Strategic Planning
  • Project Scheduling
  • Communication management
  • Service Management (IPC)
  • Cloud migration
  • Customer advocacy
  • Revenue growth
  • Cross-functional coordination
  • Client service optimization
  • Strategic communications

Certification

  • AWS Solutions Architect Professional
  • AWS Cloud certified Practitioner
  • AWS AI Practitioner - Foundational Certified
  • Google Cloud Certified - Cloud Digital Leader
  • PMP Certified
  • ITIL V3 Certified

Accomplishments

  • Kyndryl AD& AI Star Award for significant contribution of Project success in 2022.
  • Kyndryl AD&AI Eminence Award for achieving High Net performance score (NPS) of 10/10.
  • Kyndryl Cash reward for successfully completing a complex project of 1.5 years.
  • IBM Service Excellence award for exceeding expectations for the UK and Ireland transitional accounts.

Personal Information

Title: Technical Customer Solutions Manager at Amazon Web Services

Timeline

Technical Customer Solutions Manager

Amazon Web Services
01.2024 - Current

Cloud Migrations Program Management Lead

Kyndryl
09.2017 - 12.2023

Change Management – Subject Matter Expert

IBM
12.2015 - 08.2017

Asset Manager

Synova Innovative Technologies Private Limited
03.2014 - 07.2015

Procurement

Synova Innovative Technologies Private Limited
03.2014 - 07.2014

Graduate Apprentice Trainee

Bosch Limited
11.2011 - 11.2012

B.E - Mechanical Engineering

Srinivas Institute of Technology

12th PU Board -

Canara PU College

10th S.S.L.C -

Karnataka State Board

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ASHWINI NAYAK