Summary
Overview
Work History
Education
Certification
Languages
Timeline
Generic

Atif Rahman

Kolkata

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Process Associate

12.2021 - Current
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs
  • Identified and resolved process issues to drive optimal workflow and business growth

Senior Advisor

Concentrix
09.2018 - 11.2021
  • Gathered and analyzed customer feedback to inform product and service improvements
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues

Education

Bachelor of Commerce - Accounting And Finance

Surendranath College
Kolkata, India
05.2019

High School Diploma -

St Denis School
Howrah, India
05.2014

ISC 12th Exam -

ISC

Bachelor in Commerce & Accountancy -

University Of Calcutta

ICSE 10th Exam -

ICSE

Certification

  • Customer Service Management
  • SAP Material Management
  • Power Bi
  • Microsoft Copilot: AI in Excel, Word, PowerPoint & More

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Beginner
A1
Urdu
Beginner
A1

Timeline

Senior Process Associate

12.2021 - Current

Senior Advisor

Concentrix
09.2018 - 11.2021

Bachelor of Commerce - Accounting And Finance

Surendranath College

High School Diploma -

St Denis School

ISC 12th Exam -

ISC

Bachelor in Commerce & Accountancy -

University Of Calcutta

ICSE 10th Exam -

ICSE

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Atif Rahman