Self-motivated Operations Manager with a proven track record at Captain Fresh, excelling in inventory reconciliation and supply chain optimization. Expert in data analysis and KPI tracking, I successfully reduced losses and improved customer satisfaction. Adept at cross-functional collaboration, I leverage advanced Excel and ERP systems to drive operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
CAPTAIN FRESH
Bengaluru
04.2024 - Current
Inventory reconciliation and inventory control by reducing losses.
Managed end-to-end one India export business unit with PBT (20-28%) and ROCE (30-34%).
S&OP for all export business units, and reduced TAT and rejection by 75% and 60%, respectively.
Closely worked with finance for cost sheet verification for all India export business units.
Part of the inventory and other related internal and external audits.
Control tower set up with KPI visibility of India and international factories (JV and acquired) production, and orders.
Implemented strategies to reduce costs while maintaining high levels of customer service satisfaction.
Data and business analysis on supply chain, and new/old factory production and orders, to help top management in decision-making.
Managing PAN India inventory, which includes eight warehouses, four factories for exports, and four full-stack and 12 thin-stack locations with more than 2,200 SKUs in the Domestic Business.
Leading the central planning team for data visibility and other important information with MIS, dashboards, and other requirements for the top and middle management teams.
Managing escalations related to on-ground operations, ERP, and other complex problem-solving.
Analyzed data from financial reports to identify areas of improvement in business operations.
Forecasting orders, cost targets, demand planning, and supply planning.
Established and monitored KPIs to optimize operations performance.
ASSISTANT MANAGER, OPERATIONS
CAPTAIN FRESH
Bengaluru
03.2022 - 03.2024
Planned and controlled pan-India inventory losses (unaccounted) were reduced from 5.6% to 0.5%.
Created and maintained real-time, end-to-end inventory tracking on SharePoint.
Preparation of data, RCA, and appliedcorrective and preventive measures to increase the gross margin.
Done monthly inventory reconciliation with different stakeholders and the finance team for finance MIS.
Inter-department training by weekly L&D sessions and rewards.
Streamline the supply chain of fish, chicken, and mutton for B2B, B2B2C, B2D, Factory, and Exports.
Prepared MIS for shelf-life tracking, FEFO, and helped the sales team in liquidation during freshness.
Coordinate with the Operations, Finance, Products, Tech, and Marketing teams for Central Planning activities.
Reduce steps, automate the process for easy handling of data, and reduce time.
New projects include setting up DC/CC locations, asset traceability, allocation, and sales forecasting.
Forecasted material costs and developed standard cost lists.
Defined SKU used in company sales and operations.
SENIOR EXECUTIVE, CONSULTANCY
PEPPERFRY.COM
Bengaluru
02.2021 - 03.2022
Managed sales in the assigned and nearby areas in Bengaluru, with daily and monthly sales reports and live dashboard management.
Established, maintained, and expanded the customer footprint using BTL marketing and digital marketing, and increased footfall by 60% year over year.
Built and sustained key client relationships with potential and current clients using CRM, and increased customer retention by 9.4% year over year.
Analyzed data of pin codes, categories, and other demographic segments for the target audience for better decision-making, resulting in an increase in revenue of 12% year-over-year amid a partial lockdown in the city.
Worked in different activities, such as lead management, calling, and remarketing.
Reduced escalation with the support of different departments in the company by 26% year over year.
Managed digital campaigns on digital marketing with a 210% ROI (assuming a 1% margin).
PROJECT MANAGER, ELECTRICITY DISTRIBUTION
UTTAR PRADESH POWER CORPORATION LIMITED (PAYROLL of GA DIGITAL WEB WORD PRIVATE LIMITED)
Lakhimpur Kheri
05.2018 - 03.2019
Managed the 'Saubhagya Yojna' project management team of 58 employees by managing daily planning and execution with set targets, and a high level of visibility with a dashboard and reporting.
Completed the target of full electrification of Lakhimpur Kheri (the largest district of Uttar Pradesh) with 125,750 new connections before the given timeline.
Done Inspection and help the vigilance team with the reduction of theft and an increase in business at the same time.
Monitored the project with hygiene, conducted a quality check, and led and managed a team of over 200 from L&T and 11 other small companies.
Managing team members of inventory and logistics in all 15 blocks of Kheri District.
Motivated people and solved problems in rural areas for better business growth with different BTL marketing activities, resulting in an increase in bill payments by 18%.
PROJECT MANAGER, SOLAR POWER
AADHVI ENERGY INDIA PRIVATE LIMITED
New Delhi
09.2016 - 05.2018
Upgraded revenue models, prepared, and enhanced P/L to meet financial objectives through forecasting and variance analysis.
Developed efficient and creative operations strategies for the assigned project with effective KPIs.
Created, maintained, and managed relationships with vendors, clients, and team members to achieve desired sales.
Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
MECHANICAL MAINTENANCE ENGINEER
S R TURBO ENERGY (P) LIMITED
Mirzapur
08.2015 - 08.2016
Collaborated with the department head of Mechanical to design and plan the installation of a dust separation and dust collection system to reduce air pollution in the plant, and complaints related to pollution were reduced by 83.3%.
Supervised and trained fitters, technicians, and blue-collar staff for better performance.
Changed process in CHP and Boiler to support sustainable operations and enhance asset life cycle.
Performed evaluations and inspections of completed mechanical work to ascertain and certify the condition status of components.
CREATIVE ENGINEER
TFIAR PRIVATE LIMITED
Nagpur
06.2013 - 01.2015
Research and plan for manufacturing planning and control (MPC).
Lead was generated with six small (less than 1 crore) and two big (more than 1 crore) clients.
Developed Facebook and Google marketing strategies that led to a 300% increase in site visits.
Tracked the key performance of operations and sales employees, and planned for incentives.
Prepared requirements from the customer using visuals for final approval on orders.
Education
PGDM - OPERATIONS AND MARKETING
Jaipuria Institute of Management
Lucknow
06.2021
Bachelor of Engineering (BE) - MECHANICAL ENGINEERING
Advance MS Excel, database management, Grant Thornton
Six Sigma Green Belt certification, KPMG India
Global Business Analytics: From Data to Insights, Decision Making, 2023 by NITIE Mumbai
Sales Operations Specialist, Salesforce
Operations management from IIM Bangalore
Supply chain digitization: strategy and design from IIM Ahmedabad
Personal Information
Date of Birth: 02/19/90
Nationality: Indian
Accomplishments
Selected as the district coordinator at the Uttar Pradesh Power Corporation in Lakhimpur Kheri
Best Employee Award - Solar Projects in Aadhvi Energy India Private Limited
Affiliations
Created NGO in Nagpur for Human health (Blood donation camps, De-addiction, Motivation ), Environment (Nirmalaya Visarjan), Judiciary (Legal advisory).
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Beginner (A1)
A1
Timeline
OPERATIONS MANAGER
CAPTAIN FRESH
04.2024 - Current
ASSISTANT MANAGER, OPERATIONS
CAPTAIN FRESH
03.2022 - 03.2024
SENIOR EXECUTIVE, CONSULTANCY
PEPPERFRY.COM
02.2021 - 03.2022
PROJECT MANAGER, ELECTRICITY DISTRIBUTION
UTTAR PRADESH POWER CORPORATION LIMITED (PAYROLL of GA DIGITAL WEB WORD PRIVATE LIMITED)
05.2018 - 03.2019
PROJECT MANAGER, SOLAR POWER
AADHVI ENERGY INDIA PRIVATE LIMITED
09.2016 - 05.2018
MECHANICAL MAINTENANCE ENGINEER
S R TURBO ENERGY (P) LIMITED
08.2015 - 08.2016
CREATIVE ENGINEER
TFIAR PRIVATE LIMITED
06.2013 - 01.2015
PGDM - OPERATIONS AND MARKETING
Jaipuria Institute of Management
Bachelor of Engineering (BE) - MECHANICAL ENGINEERING