Avnish Tiwari
Lucknow
Summary
Dynamic Sales Associate with 3 years of experience in channel sales, operations management, and modular kitchen solutions. Ability to drive revenue growth through strategic planning, channel partner management, and customer-centric design solutions. Skilled in leveraging Sales Force tools and AutoCAD Kitchen design software to enhance sales efficiency and client satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Godrej Enterprises Group
Lucknow
09.2023 - Current
- In my current role, I manage Channel Sales & Dealer Management, overseeing a network of 19+ channel partners across Uttar Pradesh, ensuring strong partner relationships, consistent engagement, and sustained business growth.
- I am actively involved in Kitchen Designing & Space Planning, helping customers transform their ideas into practical and aesthetically optimized solutions.
- I also handle CRM & Lead Management using Salesforce, focusing on efficient pipeline tracking and customer engagement.
- My role requires strong Channel Relationship Management, along with effective Negotiation & Closing Skills to convert opportunities into successful outcomes.
- Additionally, I oversee Operations & Escalation Management, ensuring smooth execution and high levels of customer satisfaction.
- I am passionate about building meaningful relationships, understanding customer needs, and delivering value-driven solutions.
- I bring a disciplined, target-oriented approach to sales and am always open to new opportunities, collaborations, and connections that contribute to professional growth and business success.
Team Leader
LG
Lucknow
07.2022 - 09.2023
- As a Team Leader and Customer Escalation Manager at LG India, I was responsible for managing a team and handling all services center operations for the Indirect Sales division.
- This role required strong leadership skills, effective communication, and the ability to handle customer escalations with a solution-oriented approach.
- Managed a team of 18 employees.
- Oversaw all services center operations.
- Handled customer escalations with a focus on finding solutions.
- Improved overall customer satisfaction through efficient processes.
- Trained and supervised team of customer service representatives.
- Developed and implemented strategies to improve customer retention.
- Conducted regular performance evaluations and provided feedback to team.
- Collaborated with other departments to resolve complex customer issues.
- Utilizing GSFS plus for operation task.
Team Leader
Reliance Resq
Lucknow
07.2021 - 07.2022
- As a Team Leader at Reliance Resq, I was responsible for overseeing the operations at the service center and ensuring smooth functioning of all tasks.
- This role required me to excel in various areas such as mail management, inside sales, customer escalation management, and complaints allocation to the relevant engineers.
- Supervised team at service center.
- Efficiently managed operations tasks.
- Excelled in mail management.
- Successfully handled customer escalations.
- Allocated complaints to engineers.
- Worked on CRM for managing all the operations tasks.
Education
Master of Business Administration (MBA) - Marketing and Sales
Amity University Online
Noida 01.2024 - 01.2026
Bachelor of Commerce (BCOM) -
University of Lucknow
Lucknow, India 04.2018 - 04.2021
Skills
- Channel Sales Management
- Channel Relationship Manegement
- Customer Escalation Management
- Operations Management
- AutoCAD and Sketchup using for Kitchen Designs
Timeline
Master of Business Administration (MBA) - Marketing and Sales
Amity University Online
01.2024 - 01.2026
Sales Associate
Godrej Enterprises Group
09.2023 - Current
Team Leader
LG
07.2022 - 09.2023
Team Leader
Reliance Resq
07.2021 - 07.2022
Bachelor of Commerce (BCOM) -
University of Lucknow
04.2018 - 04.2021