Awira Shaik

• As a Campaign Manager 360 specialist at the Google Operations Center, I used to complete tasks that used to include -
• Campaign Trafficking: Uploading ad creatives, setting targeting parameters, and scheduling ad delivery within CM360.
• Monitoring & Optimization: Keeping a close eye on campaign performance, identifying areas for improvement, and making adjustments based on data insights.
• Reporting & Analysis: Generating reports for clients, analyzing campaign data, and communicating performance metrics to stakeholders.
• Ensuring Smooth Campaign Execution: I played a crucial role as a team member to ensure campaigns ran smoothly, met objectives, and delivered optimal results for advertisers using CM360.

As L1G Associate (Level 1 Google) in Google Operations Center, my focus was on:

• Account Management: Providing basic support to Google Ads customers, answering their questions, and troubleshooting their issues.
• Campaign Management: Assisting with campaign setup, targeting parameters, and budget allocation within Google Ads for clients.
• Data Analysis: Generating basic reports and analyzing campaign performance metrics to identify areas for improvement.
• Supporting Client Success: My work at L1G team contributes to overall success of Google Ads campaigns with help of Google analytics reporting tool. I ensured smooth experience for clients and provided all support they required.

• Customer Focus: A passion for understanding and resolving customer concerns. This includes actively listening, empathizing with their frustrations, and prioritizing their needs.
• Excellent Communication: The ability to clearly and concisely communicate with customers in both written and verbal formats.
• Problem-Solving Skills: A knack for identifying the root cause of customer issues and finding creative solutions.
• Resilience and Patience: The ability to remain calm and professional under pressure.
• Product Knowledge: A strong understanding of Amazon's products, services, and policies