Summary
Overview
Work History
Education
Accomplishments
Languages
Extra Qualifications
Personal Information
Timeline
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Ayaz Advani

Ayaz Advani

Navi Mumbai

Summary

Seeking a responsible post with an opportunity for professional challenge and growth to support and enhance co-operative objectives of the company.

Overview

12
12
years of professional experience

Work History

Assistant Manager - Ecommerce

Flemingo Duty Free & Cococart
03.2016 - Current
  • Handling end to end website operations of www.godutyfree.in Pre-order website & Cococart.in online chocolate web store
  • Get the website details updated from team members like Adding new Sku’s, Product Images, Promotional banners, Inventory Prices & Promotions on both the websites
  • Get the Swiggy / Zomato Menu creation and updating by team members for Coco Café & Cococart Retails outlets
  • Co-ordinate with Category Team to get monthly promotions
  • Co-ordinate with Customer support team to resolve queries or complaints received for any Pre-Order
  • Co-ordinate with Finance Team for processing cancellations & refunds of pre-orders
  • Co-ordinate with Duty Free Store Managers for delivery of Pre-orders
  • Co-ordinate with Coco Café & Cococart Retail store managers for order fulfillment on Swiggy/Zomato and also handle customer complaints
  • Co-ordinate with Swiggy/Zomato POC’s for Updating discounts, Menu, Onboarding new store, Error & complaint resolution
  • Co-ordinate with Developers to raise new development requirements and resolve any technical issue occurs on the site
  • Test the websites once developers completes the development and make it live
  • Make daily and monthly order reports and discuss it with top Management
  • Raise new development requirements with the developers for new functionality, features and upgrading of the site

Sr. Associate Ecommerce Operations

PriceBaba.com
05.2013 - 02.2016
  • Coordinating with retailers for price updates and stocks availability
  • Calling retailers for store verification and re-verification process
  • Making feedback calls to the users and assisting them in purchase of the product
  • Adding new stores in the database
  • Adding new mobiles on the website and uploading images
  • Uploading HD images of the product
  • Checking & Closing error reports received from the users and resolving them, forwarding to the technical team if there is a technical error
  • Verifying Geo-Tagging of the stores and synchronizing it in the database
  • Updating prices of the Mobiles on the website as per the market
  • Maintaining Petty Cash account and preparing vouchers of the expenses
  • Tracking Team attendance and sending report for salary
  • Assigning task to junior operations executive and taking reports from them
  • All other Admin tasks as and when arise

Sr. Associate - Customer Relations Grievance Officer

HDFC Life Insurance
06.2012 - 03.2013
  • Resolving complaints received from customers within 12 days TAT
  • Investigating the issue with various departments and branches and get it resolved
  • Sending Acknowledgements to the customers regarding receipt of complaints
  • Keeping follow ups with the customers as well as internal Departments & Sales Channels
  • Drafting final response letter and dispatching the same to the customers
  • Maintaining tracker of the complaints resolved

Education

M.COM - Business Management Stream

R.A. PODAR COLLEGE OF COMMERCE & ECONOMICS
Matunga
04.2012

B.COM -

Elphinstone College
Fort
04.2010

HSC -

Burhani College
Mazgaon
02.2007

SSC -

St. Ignatius High School
03.2005

Accomplishments

  • Certificate of Recognition – Flemingo Consistent Performer
  • Certificate of Recognition – Flemingo Cost Saver
  • Certificate of Appreciation – From Adani for seamlessly migrating roles & responsibilities to Adani team after Adani Enterprises took over part of Flemingo Duty Free business.

Languages

  • ENGLISH
  • HINDI
  • MARATHI

Extra Qualifications

  • APTECH CERTIFIED COMPUTER PROFESSIONAL (ACCP), Basic Course in Computers from Aptech Computer Institute, MS OFFICE: MS Word, MS Excel, MS Powerpoint & MS Access, HTML, DHTML, XML, JAVASCRIPT
  • TYPING, Speed above 45 wpm

Personal Information

  • Hobbies: MUSIC, MOVIES, NET SURFING, CHESS, CRICKET, CARROM
  • Date of Birth: 05/08/89

Timeline

Assistant Manager - Ecommerce

Flemingo Duty Free & Cococart
03.2016 - Current

Sr. Associate Ecommerce Operations

PriceBaba.com
05.2013 - 02.2016

Sr. Associate - Customer Relations Grievance Officer

HDFC Life Insurance
06.2012 - 03.2013

M.COM - Business Management Stream

R.A. PODAR COLLEGE OF COMMERCE & ECONOMICS

B.COM -

Elphinstone College

HSC -

Burhani College

SSC -

St. Ignatius High School

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Ayaz Advani