LINGAM RAVI SHANKAR
Summary
Diligent professional with a strong foundation in managing daily operations and leading teams effectively. Proven track record of optimizing workflows to enhance efficiency and elevate customer satisfaction. Expertise in problem-solving and strategic planning drives exceptional team performance and fosters a collaborative work environment. Committed to continuous improvement and achieving organizational goals through innovative solutions and strong leadership.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Ecommerce
ARAKU Originals
10.2024 - Current
- Implemented promotional strategies to boost online sales during peak seasons.
- Streamlined return and refund processes for enhanced customer satisfaction.
- Handled logistics coordination to ensure timely dispatch and delivery of customer orders.
- Managed listings, product descriptions, and pricing strategies across multiple online platforms.
- Monitored and analyzed key e-commerce KPIs using Power BI dashboards to identify growth opportunities and improve conversion rates.
- Ensured seamless logistics and order management for enhanced customer experience.
- Led cross-collaboration with brands to increase market presence and revenue.
- Managed complete E-commerce operations including B2C order fulfillment, warehouse handling, and customer support.
Product Operations
Epifi Technologies
01.2023 - 01.2024
- Managed reward programs using data-driven strategies to boost customer satisfaction.
- Utilized SQL for vendor and performance data analysis and created Power BI dashboards to track reward program efficiency.
- Automated reporting and operational insights using Python scripts to improve agent performance and productivity.
- Coordinated with external vendors for timely reward delivery and fulfillment.
- Used JSON for homepage management and Jira, Salesforce, and Confluence for streamlined team collaboration and communication.
Quality Analyst – Financial Ops
Revolut
01.2022 - 01.2023
- Ensured transaction accuracy and compliance through QA checks.
- Enhanced team efficiency via structured quality control processes and regular training sessions.
- Collaborated with multiple teams to ensure high-quality financial operations.
Campaign Operations QA
CRED
01.2021 - 01.2022
- Led QA operations for multiple high-impact campaigns (e.g., IPL, CRED Drops, Valentine’s Day).
- Automated merchant integration using Shopify and custom APIs.
- Leveraged SQL to validate campaign data, monitor performance metrics, and ensure accurate reporting.
- Built and documented the entire QA process flow, trained new team members, and ensured 100% campaign success rate.
- Managed internal tools and infrastructure support for smooth campaign delivery.
Business Operations Specialist
AMAZON
01.2020 - 01.2021
- Focused on rejection audits, process simplification, and productivity improvements.
- Contributed actionable insights that enhanced team output and operational efficiency.
- Built and supported team performance through effective task management.
Community Operations Specialist
UBER
01.2019 - 01.2020
- Resolved critical incident tickets and improved SLA response times.
- Took initiative in optimizing TPH (tickets per hour) for the entire team.
- Strengthened team management skills by collaborating for floor-level performance improvements.
Education
Bachelor of Technology - ECE
01.2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Customer relations
- Task delegation
- Retail operations
- Operations management
- Strategic planning
- Sales growth
- Cost reduction
- Team collaboration
- Coaching and mentoring
Timeline
Assistant Manager - Ecommerce
ARAKU Originals
10.2024 - Current
Product Operations
Epifi Technologies
01.2023 - 01.2024
Quality Analyst – Financial Ops
Revolut
01.2022 - 01.2023
Campaign Operations QA
CRED
01.2021 - 01.2022
Business Operations Specialist
AMAZON
01.2020 - 01.2021
Community Operations Specialist
UBER
01.2019 - 01.2020