Tanu Kalra
New Delhi
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager - Ecommerce
Yum Restaurants India Pvt. ltd
Gurgaon
12.2018 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed strategy to increase sales and drive profits.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
Database Engineer
YUM Restaurants India Pvt. Ltd
Gurgaon
04.2013 - 11.2018
- Developed, implemented and maintained data analytics protocols, standards and documentation.
- Analyzed complex data and identified anomalies, trends and risks to provide useful insights to improve internal controls.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Communicated new or updated data requirements to global team.
- Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
- Monitored incoming data analytics requests and distributed results to support strategies.
IT Executive
IBM
Gurgaon
11.2011 - 02.2013
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Worked closely with vendors and technology partners on integrations, infrastructure, and enterprise solutions.
- Determined best methods for IT to support key business objectives.
Education
10th CBSE
St. Cecilia's Public School
New Delhi 04.2005 - 03.2006
12th CBSE
St.Cecilia's Public School
New Delhi 04.2007 - 04.2008
Bachelor of Computer Applications - Computer Science
Delhi University
New Delhi 06.2008 - 07.2011
Masters of Computer Applications - MCA
IGNOU
New Delhi 04.2014 - 05.2017
Timeline
Assistant Manager - Ecommerce
Yum Restaurants India Pvt. ltd
12.2018 - Current
Masters of Computer Applications - MCA
IGNOU
04.2014 - 05.2017
Database Engineer
YUM Restaurants India Pvt. Ltd
04.2013 - 11.2018
IT Executive
IBM
11.2011 - 02.2013
Bachelor of Computer Applications - Computer Science
Delhi University
06.2008 - 07.2011
12th CBSE
St.Cecilia's Public School
04.2007 - 04.2008
10th CBSE
St. Cecilia's Public School
04.2005 - 03.2006