Microsoft Excel , Spreadsheet Analysis and Data Management
AYUSH MISHRA
Sr. Operation Associate
Varanasi
Summary
Seasoned Operations associate and talented leader with 3.5+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sr. Operation Associate
Flyhomes India pvt Ltd
06.2021 - Current
- Flyhomes is US based real estate startup that provide fintech solutions to their client to make the home buying experience a delight and easy
- Acted as the face of the global operations team for "Flyhomes for Agents, the newest Flyhomes Business Line that focuses on scaling Flyhomes through Partner Channels.
- Owned end-to-end client experience as a uniquely positioned contributor, well versed with the challenges and resolution of setting up new processes, OKR framework, team building,and system integration.
- Managed end-to-end process to onboard1200+ agents and 15+ brokerages to the platform through strategic top-down and bottom approaches
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Lead projects and analyzed data to identify opportunities for improvement.
- Deep understanding of tools like Zappier, Copper, Microsoft office , Power BI, Excel, Data Analysis, Confluence , Asana and various google applications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Onboarded new employees with training and new hire documentation.
Sales Operations Associate
Gradeup, Gradestack Learning Private
06.2020 - 06.2021
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
- Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
Learning Consultant /Business development
Great Learning pvt. Ltd
09.2019 - 06.2020
- Great Learning is an Ed-tech company that offers programs in career critical competencies such as Analytics, DataScience and more
- Key Responsibilities
- Handling and resolving the issues and queries of leads
- Building and promoting strong, lasting relationships with students by understanding their needs, providing support, information, and guidance;researching and recommending new opportunities
- Hired, supervised and coached 5 employees on sales strategies to optimize performance.
Business Development Associate-Intern
Think & learn pvt .Ltd
01.2019 - 04.2019
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Communicated with local organizations to build networks and develop leads.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
Education
Bachelor of Technology - Computer Science
Sikkim Manipal Institute of Technology
Sikkim 07.2013 - 07.2018
Skills
Resource Planning and Scheduling
Software
Asana , confluence , Zapier, Copper CRM
Power BI , SQL
Risk analysis
Timeline
Sr. Operation Associate
Flyhomes India pvt Ltd
06.2021 - Current
Sales Operations Associate
Gradeup, Gradestack Learning Private
06.2020 - 06.2021
Learning Consultant /Business development
Great Learning pvt. Ltd
09.2019 - 06.2020
Business Development Associate-Intern
Think & learn pvt .Ltd
01.2019 - 04.2019
Bachelor of Technology - Computer Science
Sikkim Manipal Institute of Technology
07.2013 - 07.2018