Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Playing cricket,watching movies Ect
Timeline
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Balaji Somra

Hyderabad

Summary

Proven leader in operations management, adept at driving significant cost reductions and enhancing customer satisfaction. At Sequel Logistics Pvt Ltd, spearheaded strategies that fostered strong team leadership and strategic thinking, resulting in streamlined operations. Expert in import/export operations and problem-solving, approach consistently delivers impactful results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager for Operations INTL (Pan India)

Sequel Logistics Pvt Ltd
10.2022 - Current
    • Handling Complete Temperature cargo (LIFECARE), Air Export & imports shipment.
    • Price quoting to customers.
    • Designs sales strategies and processes.
    • Maintains file systems and database of sales records.
    • Helping create plan to support sales team in reaching their target quotas.
    • Assisting with urgent calls, messages, and emails to help sales team stay on top of calls.
    • Communicating with airlines and clients.
    • Interacting with overseas customers regarding pre-alert documents or any other issues.
    • Preparing PO for Temperature box and updating Daily Status Report.
    • Maintaining Temperature Box Inventory Update.
    • Coordinate with operation colleagues for timely customs clearance of cargo. Uploading billing invoice 24/7 and keeping it up to date. Coordinating with overseas partners for customs clearances and door delivery.
    • Developed strong working relationships with staff, fostering positive work environment.
    • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
    • Conducted employee performance evaluations, providing constructive feedback for growth and development.
    • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
    • Supervised day-to-day operations to meet performance, quality and service expectations
    • Improved customer satisfaction by addressing and resolving complaints promptly

Operations Manager

REDDY EXPRESS EXPORTS
07.2021 - 09.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Communicating with airlines and clients.
    Visiting shippers for sales and market information.
    Interacting with overseas customers regarding pre-alert documents or any other issues.
    Preparing Daily Status Report.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services

Operations Executive

KG LOGISTICS PVT.LTD
04.2016 - 05.2021
    • Handling Complete Air Export task.
    • Approaching shippers for sales and market information.
    • Negotiating rates with airline, then quoting same to customer.
    • Ensure timely coordination with customers and overseas. Maintain Airway Bill Stock Register.
    • Coordinate with operation colleagues for timely customs clearance of cargo.
    • Communicating with airlines and clients.
    • Regularly following up with agents for shipment status and updating same to customer.
    • Coordinating about shipments, liaising with operations team, and, when required, furnishing them with relevant data and documents by customer.
    • Used data-driven decision-making techniques to identify areas of improvement within operations processes

SALES AND RESERVATIONS

HERCULES AVIATIONS PVT.LTD (GSA for Mahan Airlines
04.2015 - 03.2016
    • •Visiting Agents for sales and market information
    • •Quoting best possible rate as per market trade, preparing market report.
    • Following up for cargo information, allotment of space.
    • Exploring different destinations available in airlines and updating same to agent.
    • Preparation for CSR.
    • Stock verification of airway bill numbers.
    • Coordination with different first carriers from EX. Hyderabad
    • Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting positive work environment
    • Built relationships with customers and community to promote long term business growth

Customer Service Representative

PERFECT CARGO MOVERS PRIVATE LIMITED
09.2013 - 03.2015
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Improved customer satisfaction by addressing and resolving complaints promptly.
    • Developed strong working relationships with staff, fostering positive work environment.
    • Promoted teamwork within workplace by encouraging collaboration among staff members on various project tasks.
    • Responded to customer requests for products, services, and company information
    • Investigated and resolved customer inquiries and complaints quickly
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Education

MBA - Financial Planning And Services

Grambell PG College
Secunderabad
04.2014

Associate of Arts -

Mahbub Degree Collage
Secunderabad
04.2011

CEC -

Nampally Jr.collage
Nampally
04.2008

SSC -

Veda Vathi Memorial High School
Hyderabad
04.2006

Skills

  • Recruiting and interviewing
  • Budget assistance
  • Customer service
  • Decision-making
  • Negotiation
  • Team building
  • Staff training and development
  • Vendor relationship management
  • Customer relations
  • Operations management no
  • Problem-solving
  • Inventory management
  • Workload management
  • Strategic planning
  • Cost reduction
  • Team leadership
  • Process improvement strategies
  • Business development understanding

Personal Information

Languages

Marathi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Advanced (C1)

Certification


  • Strategic supply chain & logistics management
  • Customs Compliance & Global Trade Regulations
  • Freight Forwarding, Pricing and Contract Management
  • Crisis Management, Digital Transformation & futher of logistics

Playing cricket,watching movies Ect

Playing cricket,watching movies and Traveling

Timeline

Assistant Manager for Operations INTL (Pan India)

Sequel Logistics Pvt Ltd
10.2022 - Current

Operations Manager

REDDY EXPRESS EXPORTS
07.2021 - 09.2022

Operations Executive

KG LOGISTICS PVT.LTD
04.2016 - 05.2021

SALES AND RESERVATIONS

HERCULES AVIATIONS PVT.LTD (GSA for Mahan Airlines
04.2015 - 03.2016

Customer Service Representative

PERFECT CARGO MOVERS PRIVATE LIMITED
09.2013 - 03.2015

MBA - Financial Planning And Services

Grambell PG College

Associate of Arts -

Mahbub Degree Collage

CEC -

Nampally Jr.collage

SSC -

Veda Vathi Memorial High School

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Balaji Somra