Balakrishnan L M

• Product Development: Led 3 products from ideation to launch and enhanced 2 existing platforms, focusing on usability, scalability, and adoption. Delivered features that significantly improved operational efficiency and user satisfaction.
• User Experience & Adoption: Conducted hands-on user research and redesigned key workflows, reducing daily manual effort for 16 users from 8 hours to under 4 hours, leading to 2x productivity gains. Prioritized intuitive design to minimize learning curves and boost engagement.
• Cross-Level Stakeholder Engagement: Collaborated with 50+ stakeholders, from CEOs to on-ground staff like drivers. Used feedback from operational users to guide product improvements, achieving a 30% increase in adoption and 50% drop in support queries.
• Stakeholder Communication: Maintained alignment across departments with regular updates, product demos, and visual roadmaps. Enabled faster decision-making and stronger cross-functional buy-in by translating complex tech into clear outcomes.
• Product Launch & Support: Managed end-to-end product rollouts with a 95% issue-free launch rate. Worked closely with support teams post-launch to resolve feedback loops rapidly and ensure seamless onboarding.
• Operational Impact & Optimization: Implemented analytics to uncover inefficiencies such as fuel leakage and order delays. Enabled early detection of losses, saving hidden recurring costs and improving process accountability.
• Scriptwriting for Product Videos: Scripted 5+ animated explainer videos simplifying complex SaaS concepts for diverse audiences. Collaborated with animation and design teams to ensure seamless script-to-screen delivery. Crafted story arcs, dialogues, and visual cues that improved training effectiveness and stakeholder understanding.

• Product Backlog Management: Owned and prioritized backlogs for policy changes and rate revisions, aligning with business, compliance, and actuarial teams.
• Requirement Translation: Converted complex business needs into clear, actionable user stories with defined acceptance criteria to guide development teams effectively.
• Cross-Functional Collaboration: Worked with cross-functional teams to deliver enhancements that improved policy processing time by 25% and reduced manual interventions.
• Release Planning & Execution: Defined sprint and release goals, ensuring on-time delivery across 10+ major releases with
• Stakeholder Engagement: Regularly engaged with internal stakeholders to align product direction, balance priorities, and maximize business value in every sprint.

• Key Projects
  Healthcare – Insurance Domain: Worked on medical claims processing and policy management systems.
  Retail & Supply Chain: Developed core modules for order processing, inventory, and logistics optimization.
• Roles & Responsibilities
  Senior Software Engineer – Healthcare & Retail/Supply Chain
• System Design & Architecture: Built scalable systems that remained stable across multiple releases.
• Code Quality & Reviews: Led code reviews and pair programming to ensure clean, efficient, and maintainable code.
• Mentorship: Guided junior developers through technical challenges, improving team skill levels and code quality.
  
  Scrum Master – Healthcare Domain
• Facilitated agile ceremonies for a 8-member cross-functional team, improving sprint delivery rate.
• Removed blockers, ensured sprint commitments were met, and improved team velocity through continuous feedback.
• Enabled better collaboration across cross-functional teams, contributing to timely delivery of critical healthcare features.

Mainframe Developer – Insurance Domain

• Project Focus: Worked on policy data conversion and rate comparison validation, ensuring accuracy and consistency during legacy-to-modern platform transitions.

Key Responsibilities & Achievements

• Legacy System Maintenance & Optimization: Maintained and enhanced critical COBOL applications, ensuring business continuity for systems with over 20+ years of legacy data. Refactored high-impact modules, improving batch processing performance by 30% and reducing nightly job runtime by 2 hours.
• System Integration: Integrated legacy mainframe systems with modern APIs and external platforms, enabling real-time policy validation and data sync. Successfully supported the rollout of a hybrid architecture, reducing manual reconciliation efforts by 40%.
• Data Accuracy & Compliance: Developed and executed validation routines for rate comparisons, achieving 99.8% accuracy in premium calculations post-conversion. Ensured compliance with regulatory standards during policy migration, avoiding data mismatches across 100,000+ policy records.