Bal Kishan Soni
Collection Manager
Ghaziabad
Summary
To seek challenging Assignments and responsibility, with an opportunity for growth and career advancement as successful achievements.
I am a proactive responsible and self- motivated professional with Master’s level qualification in telecom and Marketing, Business Management, operations, Collection and sales along with good communication skill.
Overview
10
10
years of professional experience
Work History
Regional Collection Manager
VI
Punjab
11.2023 - Current
- Handling collections of 110 corporate account having revenue 1.1cr in across Punjab
- Payment Collection of products like Hosted Service, ITFS, NTFS, PRI, ILL, GCS, CLOUD, G-suite, UAN, Video Conf, and VLT
- Regular Visits to corporate clients and ensuring Collections reviews
- Developed and implemented collections strategies that increased overall recovery rates by 20% within one year
- Conducted regular data analysis and reporting to track key performance indicators (KPIs) and adjust strategies accordingly
- Managing Relationship with key decision makers in the targeted organization for business development
- Identifying and escalating issues in cross-functional teams to ensure adherence to customer deliverable and account Managements
- Streaming work flow processes, handling quires and objections negotiations and closure for faster resolution
- Coordinating with Corporate products team, for competition offers and matching the same for existing customers.
Regional Collection Manager
VI
UP Lucknow
07.2022 - 10.2023
- Handling collections of 138 corporate account in UP EAST Zone
- Payment Collection of products like Hosted Service, ITFS, NTFS, PRI, ILL, GCS, CLOUD, UAN, Video Conf, and VLT
- Regular Visits to corporate clients and ensuring Collections reviews
- Managing Relationship with key decision makers in the targeted organization for business development
- Identifying and escalating issues in cross-functional teams to ensure adherence to customer deliverable and account Managements
- Streaming work flow processes, handling quires and objections negotiations and closure for faster resolution
- Coordinating with Corporate products team, for competition offers and matching the same for existing customers.
Collection RM
VODAFONE IDEA LIMTED
Delhi
02.2021 - 07.2022
- Handling collections of 456 FLV accounts with Average Revenue of 5.0mn
- Handling collections of 52 FLD accounts with Average Revenue of 5.0mn
- Payment Collection of product like Hosted Service, ITFS, NTFS, PRI, UAN, Video Conf, and VLT
- Regular Visits to corporate clients and ensuring Collections reviews
- Managing Relationship with key decision makers in the targeted organization for business development
- Identifying and escalating issues in cross-functional teams to ensure adherence to customer deliverable and account Managements
- Streaming work flow processes, handling quires and objections negotiations and closure for faster resolution
- Coordinating with Corporate products team, for competition offers and matching the same for existing customers.
Collection Manager
HDFC BANK
Delhi
08.2020 - 11.2020
- Handling branches in Delhi and UP of Gold loan customer 47 Net Revenue of 2 to 3Cr
- Payment Collection of Gold Loan, OD, Business loan interest through calling and visiting customer address
- Renewals after maturity period over
- Resolving NPA customer through visit or GOLD sale with the help of branch and valuers
- Resolving cross liabilities issue through Coordination with other Collection team VIA Email and calls
- Complete Gold Loan Collection ownership of mapped branches (end to end)- Collection, Gold Sale, and Preparing sale file and Legal.
Collection RM
VODAFONE IDEA LIMITED
Delhi
12.2018 - 08.2020
- Handling collections of 47 GE accounts and Net Revenue of 2 Cr
- Payment Collection of products like Hosted Service, ITFS, NTFS, PRI, UAN, Video Conf, and VLT
- Regular Visits to corporate clients and ensuring Collections reviews
- Managing Relationship with key decision makers in the targeted organization for business development
- Identifying and escalating issues in cross-functional teams to ensure adherence to customer deliverable and account Managements
- Streaming work flow processes, handling quires and objections negotiations and closure for faster resolution
- Coordinating with Corporate products team, for competition offers and matching the same for existing customers.
Virtual Relation Executive
VODAFONE
Delhi
03.2017 - 11.2018
- Handling 228 SME accounts and Net Revenue of 37L
- Complete service ownership (end to end)- Collection, Network, Products and plans
- Handling HNI profile customer
- Subscriber Churn management
- Managing Relationship with key decision makers in the targeted organization for business development
- Maintaining High CSAT and NET promoter score
- Customer Retention by ensuring proper retention score
- Identifying and escalating issues in cross-functional teams to ensure adherence to customer deliverable and account Managements
- Streaming work flow processes, handling quires and objections negotiations and closure for faster resolution
- Coordinating with Corporate products team, for competition offers and matching the same for existing customers
- Regular Visits to corporate clients and ensuring service reviews.
MIS-Executive
Aircel Ltd
Delhi
08.2016 - 03.2017
- Preparing daily & monthly reports
- Churn MIS
- MNP MIS
- Daily / Monthly Agency Productivity Report
- Making Onboarding Data
- Making ZMOU Data
- Handling agency payout as per performance
- Closing bulk SR in system
- Manager’s reports
- Daily & Monthly Churn Projection
- Follow up with other departments and prepare the data as per the required by seniors
- Prepare PPT data
- Prepare Data as per Manager Requirement.
MIS-Executive
VODAFONE
Delhi
12.2015 - 10.2016
- Preparing daily & monthly reports
- Churn MIS
- MNP MIS
- Pre Suspension / Pre Barring & Post Suspension Tele-Calling MIS
- Daily / Monthly Employee Productivity
- Making Onboarding Data
- Making ZMOU Data
- Manager’s reports
- Daily & Monthly Churn Projection
- Follow up with other departments and prepare the data as per the required by seniors
- Prepare PPT data
- Prepare Data as per Manager Requirement.
MIS-Executive
MAS CALLNET INDIA PVT LTD
11.2014 - 12.2015
- Preparing daily & monthly reports
- Prepare Agent, TL, & Process wise ranking report
- Prepare Client Reports (PPT)
- Follow up with other departments and prepare the data as per the required by seniors
- Prepare Call Flow Reports
- Call Abandon Report.
Education
B.COM - undefined
Delhi University
12th Passed - undefined
Govt.Senior no-1 Ambedkar Nagar
10th Passed - undefined
Tinu Public School
Skills
Honesty
Hardworking
Ability to take challenge and give result on time
Personal Information
- Date of Birth: 04/01/94
- Nationality: Indian
Awards
Best Collection Manager FLX Collection & Cloud Collection.FY-22-23
Timeline
Regional Collection Manager
VI
11.2023 - Current
Regional Collection Manager
VI
07.2022 - 10.2023
Collection RM
VODAFONE IDEA LIMTED
02.2021 - 07.2022
Collection Manager
HDFC BANK
08.2020 - 11.2020
Collection RM
VODAFONE IDEA LIMITED
12.2018 - 08.2020
Virtual Relation Executive
VODAFONE
03.2017 - 11.2018
MIS-Executive
Aircel Ltd
08.2016 - 03.2017
MIS-Executive
VODAFONE
12.2015 - 10.2016
MIS-Executive
MAS CALLNET INDIA PVT LTD
11.2014 - 12.2015
B.COM - undefined
Delhi University
12th Passed - undefined
Govt.Senior no-1 Ambedkar Nagar
10th Passed - undefined
Tinu Public School