BEENU MISHRA

ADIT

• Joined as a Sales Development Representative (SDR) and consistently exceeded monthly targets for 10 consecutive months (May 2024 – Feb 2025).
• Promoted to SDR Team Coach cum Training Manager within the first year based on performance and consistency.
• Led end-to-end hiring for SDR roles, including screening, interviewing, and selecting high-potential candidates.
• Designed and delivered product and process training programs for new hires.
• Managed On-the-Job Training (OJT), ensuring smooth transition from training to production with high readiness and performance.
• Successfully trained and graduated multiple SDRs who went on to meet/exceed targets.

Assistant Team Lead (Nov 2025 – Present)

• Promoted again within 12 months to lead a team, recognizing strong delivery and leadership capability.
• Consistently achieved team targets every month as a leader.
• Mentored and developed underperforming team members, turning them into consistent contributors.
• Key achievement: Developed an SDR who was promoted to a leadership role within 2 months.
• Took ownership of challenging team members and successfully improved their performance and productivity.
• Drove a culture of accountability, consistency, and performance within the team.

• - Generated qualified leads via email, calls, and LinkedIn to get prospects onto the table for discussion with Sales.
• - Trained new employees to ensure that they understand the product and process and are able to excel in their roles.
• - Aligned with existing customers to take care of any queries and provide them with a timely and efficient resolution.

• - Provided high-quality customer service to clients.
• - Expertly managed all queries via email, chat, and phone.
• - Understood and effectively provide solutions to complex client queries.

• - Worked in multiple LOBs which included Regulatory Response, Resolutions 1 & 2, and CE.
• - As a mentor supported various training batches in all the above-mentioned Departments.
• - Handed nesting batches to drive quantity and quality of work.

• - Worked in the DAET process handling technical escalations and offering customer support for the American Express website and App.
• - Responded to highly complex queries with a high level of customer satisfaction.
• - Successfully assisted thousands of customers with their accounts, products & services information.
• - Supported Team Manager as a coach for team members.
• - Worked as a subject matter expert.
• - Supported the team and won the Best Team of the Year award 2016.

• - Worked as a Technical support Executive providing assistance for technical issues related to printers, routers, Quickbooks, TurboTax, and upselling technical support plans.