Betty Mol Devasia
Hyderabad
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced Process Developer with 3 years successfully overseeing various functions with methodical and thorough approach. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact Pvt Ltd
Hyderabad
02.2020 - Current
- Assisted with the development of new products by creating process designs that meet customer requirements.
- Provided training to staff on newly implemented processes and procedures.
- Maintained accuracy of work by completing deep research and resolving variances.
Process Associate
Tata Consultancy Services Ltd
Hyderabad
02.2019 - 01.2020
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Reviewed customer feedback surveys and implemented necessary changes based on results.
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
Education
MBA -
09.2023
BBA -
2018
High School Diploma -
03.2015
GED -
06.2013
Skills
Technical Skills
- Optimizing Performance
- Performance Optimization
- SEO
- Debugging and Troubleshooting
- Performance Monitoring
- MS Excel
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Accomplishments
- Recognized as a best performer by maintaining all the metrics also rewarded Silver cheers.
- Attended NSIC Workshop on Entrepreneurship development programme.
- Championship medal in Kabaddi & Kho-Kho.
Certification
Certification of E-learnings :
- Generative AI
- Trust and Safety.
- Client Relationship
- People Leadership
- Risk Management
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Process Developer - Genpact Pvt Ltd
02.2020 - Current
Process Associate - Tata Consultancy Services Ltd
02.2019 - 01.2020
Pulla Reddy College of Computer Science - MBA,
Vishwa Vishwani Business School of Management - BBA,
Sri Chaitanya Junior College - High School Diploma,
NSKK High School - GED,
Certification of E-learnings :
- Generative AI
- Trust and Safety.
- Client Relationship
- People Leadership
- Risk Management
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